Risk Support Specialist
2 months ago
Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We're committed to building and delivering more inclusive and transparent financial products.
Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
As a Risk Support Specialist, you will be responsible for detecting and investigating suspicious activity on Branch's platform. You'll get to use your creativity, intelligence, persistence and positive attitude to establish and grow this critical area of our company's future.
Responsibilities include, but are not limited to
- Communicate with customers through Zendesk via established processes
- Investigate reports of suspicious activity via manual reviews, and conduct account cleanup as needed
- Direct requests and unresolved issues to appropriate department(s), including escalating cases to Tier 2 Risk Analysts when in-depth review is required
- Maintain internal quality and productivity goals, adhere to internal service standards
- Help to maintain team fraud loss goals
Qualifications:
- Bachelor's Degree or other education plus relevant experience in financial and risk domain services
- Availability some nights, weekends and holidays may be required
- Ability to work with remote supervision
- Critical thinking and a desire to grow Branch's risk operations
Compensation:
The hourly rate range for this role is $21-23/hour. The range displayed reflects an average range for the position across all the US. The rate offered to an applicant could be higher or lower based on each applicants specific skill set, depth of experience, relevant education or training, etc. The rate range listed excludes commission/ bonus/ equity or benefits.
Benefits:
- Work from anywhere (domestic USA)
- Branch-paid medical, dental, and vision insurance
- Equity
- 401k
- Paid time off
- Paid company holidays
- Paid parental leave (eligible after 6 months of employment)
Working at Branch
Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A remote-first company with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.
Our teamwork has enabled us to become an award-winning fintech company, with Branch's innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others.
Learn more about our culture, approach, technology, and people here:
Must be currently authorized to work in the USA without sponsorship or transfer. No 3rd-parties, please.
-
Platform Support Operations Analyst
2 months ago
Remote, Oregon, United States Origami Risk Full timeThe Platform Support Operations Analyst is responsible for the planning, support, processes, and reporting of work done by the Platform Support team. This role is involved in the efficiency of the Platform Support team - ensuring operational effectiveness and reporting on metrics into the organization.Starting base pay for this role is between $100,000 and...
-
Senior Technical Consultant
2 months ago
Remote, Oregon, United States Origami Risk Full timeAs a Senior Technical Consultant - Billing Specialist you will be responsible for the installation and process design of the software to best fit our client needs. In this position you will be responsible for billing systems configuration including initial system access, data mapping and transfer, report and dashboard design and configuration, and training...
-
Technical Risk Management Engineer
4 days ago
Remote, Oregon, United States reddit Full timeCompany OverviewReddit is a vibrant platform where diverse communities converge. It thrives on shared interests, trust, and open dialogue, hosting millions of authentic conversations daily. With a multitude of active communities and millions of unique visitors, Reddit stands as a significant source of information on the internet.Team OverviewThe SPACE...
-
Senior Security Engineer
1 month ago
Remote, Oregon, United States Origami Risk Full timeThe Senior Security Engineer is a key contributor to leading security initiatives supporting the Origami Risk SaaS platform through designing security tool implementations, security process improvements, and increasing security operational capacity through automation and orchestration. You will work closely with internal development, operations, and product...
-
Desktop Support Specialist
2 hours ago
Remote, Oregon, United States Brooksource Full timeJob DescriptionJob Title: Desktop Support SpecialistJob Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at Brooksource. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for desktop hardware and software packages. You will also be responsible for customer service and...
-
Account Executive
3 months ago
Remote, Oregon, United States Origami Risk Full timeThe Account Executive is responsible for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products. The Account Executive is also accountable for client renewal and retention results.Starting base pay for this role is between $105,000 and $131,250. The actual base pay is...
-
Desktop Support Specialist
3 hours ago
Remote, Oregon, United States Brooksource Full timeJob SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Brooksource. As a Desktop Support Specialist, you will be responsible for maintaining, repairing, and troubleshooting desktop hardware and software packages. You will also provide customer service and end-user training, as well as perform advanced...
-
Student Support Specialist
2 months ago
Remote, Oregon, United States StraighterLine Full timeAt StraighterLine we are on a mission to help students succeedAbout UsStraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine's 215 courses to upskill into new careers or earn credit from over 2,000...
-
Client Support Specialist
4 days ago
Remote, Oregon, United States CLC Full timeClient Support Specialist at CLCAre you dedicated to assisting individuals in resolving their issues while delivering exceptional client support? If so, this role may be ideal for you.Position OverviewThe Client Support Specialist is vital in guaranteeing that both internal and external clients receive outstanding assistance. This position involves...
-
Fraud Risk Analyst
4 weeks ago
Remote, Oregon, United States Mbanq Full timeDescriptionAbout Us:Mbanq is a Banking-as-a-Service provider with operations and customers in the United States. Mbanq was established to provide the technological capabilities necessary to create and operate digital financial services. Mbanq's solutions are suitable for both retail and corporate clients. Consumer use cases supported range from the basic...
-
Client Support Specialist
1 month ago
Remote, Oregon, United States AuditBoard Full timeWho We AreHaving surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 40% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is...
-
Support Specialist, Payroll
1 month ago
Remote, Oregon, United States Restaurant365 Full timeRestaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...
-
Risk Adjustment Auditor
2 months ago
Remote, Oregon, United States Fathom Full timeFathom is on a mission to use AI to understand and structure the world's medical data, starting by making sense of the terabytes of clinician notes contained within the electronic health records of the world's largest health systems. Our deep learning engine automates the translation of patient records into the billing codes used for healthcare provider...
-
Customer Support Operations Specialist
4 days ago
Remote, Oregon, United States Aircall Full timeCompany Overview: Aircall is a technology-driven organization dedicated to enhancing communication for over 18,000 clients globally. Our mission is to create a collaborative environment where every voice is heard and valued.Role Overview: We are looking for a Support Operations Specialist with a strong technical background to join our dynamic Support...
-
Customer Support Operations Specialist
4 days ago
Remote, Oregon, United States Aircall Full timeCompany Overview: Aircall is dedicated to fostering a culture where every voice is valued. With substantial investment backing, we develop technology that enhances transparent and collaborative communication, empowering over 18,000 customers to establish genuine connections.Role Overview: We are on the lookout for a Tech-Savvy Support Operations Specialist...
-
Presales Support Specialist
2 months ago
Remote, Oregon, United States Thermo Fisher Scientific Full timeWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionWhen you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career...
-
Customer Support Operations Specialist
4 days ago
Remote, Oregon, United States Aircall Full timeCompany Overview: Aircall is a dynamic organization where every voice is appreciated. With over $220 million in funding since 2015, we develop technology that promotes accessible, transparent, and collaborative communication, empowering our growing base of over 18,000 customers to forge genuine human connections.Role Overview: We are looking for a...
-
Technical Support Specialist
3 days ago
Remote, Oregon, United States Grafana Labs Full timePosition Overview: As a Technical Support Specialist at Grafana Labs, you will play a vital role in our rapidly expanding Customer Experience team. Your primary responsibility will be to deliver expert assistance to our clients, ensuring they can effectively utilize our observability stack, which encompasses everything from Grafana's front-end panels to...
-
Senior Internal Auditor
9 hours ago
Remote, Oregon, United States Partech Full timeJob SummaryThe Senior Internal Auditor will play a critical role in ensuring the financial integrity and compliance of Partech, a leading provider of technology solutions to the restaurant and retail industries.Key ResponsibilitiesPerform financial, operational, compliance, and SOX reviews in accordance with the internal audit plan.Identify risks and...
-
Integration Support Specialist
3 days ago
Remote, Oregon, United States Catapult Staffing Full timeJob Title: QuickBooks - Integration Support OperationsDepartment: Professional ServicesLocation: RemoteThis is a fully remote role open to candidates in all time zones.Role Type: ContractAbout Catapult StaffingCatapult Staffing is a prominent provider of innovative financial management solutions tailored for small enterprises and accounting professionals....