Returns Administrator
2 months ago
Returns Administrator
Description
Schedule:
Monday through Friday
7 AM to 3:30 PM
Summary:
The Returns Administrator serves as a key internal and external customer support function by specializing in the handling and processing of all customer returns for Van Meter, Inc. (VM). This position successfully works with our customers, sales functions, purchasing agents, and return coordinators to successfully facilitate the return process from beginning to end. Some of the primary responsibilities for this role are verifying return material condition, part numbers, and quantities once the material has been received in returns and issuing credit to our customers when material has been successfully returned to our stock. This role facilitates the returns process and serves return coordinators while exercising good judgment with relative autonomy, and by providing a consistent and reliable level of support in response to dynamic situations and needs. This individual promotes our culture, our 5 P's and our purpose to be our customer's competitive advantage.
Key Responsibilities & Essential Functions:
- Process all customer returns
- Verify return material condition, part numbers, and quantities
- Prepare documents and material for shipping
- Enforce the return policy
- Possess an understanding of and perform the warranty (GMS) process
- Communicate with customers, account managers and purchasing agents
- Product put away
- Assist with Distribution Center duties such as shipping, receiving, or picking, as needed
Critical Success Factors:
- Superior problem-solving skills
- Ability to adapt to changing demands and prioritize tasks accordingly
- Customer Focused; must be a resource & partner to internal and external customers
- Efficiency in Microsoft Word, Outlook and Excel
- Excellent written and oral communication skills
- Previous customer service experience preferred
- Ability to multi-task and juggle multiple priorities with strict deadlines
- Ability to analyze, identify & then follow up to resolve discrepancies
- Highly organized
- Ability to effectively interpret and enforce company policies and procedures with both internal and external customers
- Drives for continuous improvement
Job Requirements/Specifications:
- High School diploma or GED required
- College Education preferred
- Must have demonstrated computer skills
- Ability to lift 70 lbs on a consistent basis; lift up to 100 lbs occasionally
- Ability to stand and walk for long periods of time
- Knowledge of handheld RF scanner is a plus
- Forklift operating experience preferred
- Familiarity with Eclipse or other inventory management programs is a plus
- Self-motivated, confident, and reliable
- A commitment to continuous improvement and growth
- Professional demeanor, appearance and communication
- Product knowledge and/or industry experience highly desirable
Work Environment & Physical Demands:
- Occasional (less than 1 time per week): Climbing, Crawling, Works Alone, Extended Day, Vibration, Confined Area, Work Outdoors
- Some (less than 1/3 of the time): Customer Contact, Cold, Heat, Humid, Noise
- Frequent (from 1/3 to 2/3s of the time): Sitting, Standing, Walking, Lifting, Carrying, Pushing, Bending at the Waist, Twisting Upper Body, Balancing, Kneeling, Crouching, ReachingWorking with Hands, Working with Fingers, Talking, Hearing, Vision Acuity - Near, Vision Acuity - Far, Depth Perception, Field of Vision, Color Vision, Works with Others, Shift Work, High Places, Work Indoors, Dusts
The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required.
Van Meter is an EOE/M/W/Vets/Disability Employer
Full-Time/Part-Time
Full-Time
Shift
Days
Position
Returns Administrator
Location
Cottage Grove
About the Organization
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
Apply Now
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