Senior Advisor, Enterprise Ethics Compliance and Privacy

4 weeks ago

Chicago, Illinois, United States Help At Home Full time

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We're looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Senior Advisor, Enterprise Ethics, Compliance and Privacy is responsible for the effective administration of the company's Enterprise Policy & Disclosure Management system, development, implementation and enforcement of various policies and procedures including but not limited to: Drafting and updating policies, Implementing and Communicating Policies, and supporting adherence to Policies & Procedures. This vital role will work with stakeholders to identify company's policy's needs, support/provide guidance- any updates to policies, develop training and education, along with providing day-to-day support to stakeholders related to policy & disclosure management life cycle. Reporting to and in collaboration with the Vice President of Ethics, Compliance and Privacy. The Sr. Advisor maintains enterprise policy & disclosure management system, tracks progress, and prepares reports for stakeholders. The Senior Advisor will support Business Development and M&A Integrations, performs analysis, and implements recommendations concerning the overall policy management process. The Enterprise Sr. Advisor will assist and support with Policy and Procedure Oversight Committee (PPOC).

This is a remote position with occasional travel required.

As a key member of the team:

  • You are flexible and can embrace change
  • You value progress over perfection
  • You care about your work, the team you're on, and the people we are helping
  • You make it a priority to get to know the people around you – build relationships with your colleagues and business partners
  • You say what needs to be said, while considering how it'll affect culture and output
  • Hold others to a high standard

Duties/Responsibilities:

  • Represent and support the FSC Enterprise Ethics, Compliance and Privacy team, and support policy committee objectives and internal stakeholders.
  • Leads, prepares, executes, reports, and monitors Enterprise Compliance Program policy administration oversight.
  • Drafting and Updating Policies -crafting comprehensive and clear policies.
  • Supports business development and Integration teams to analyze acquired companies' policies, data to identify key policy resources and needs to support integration.
  • Reconcile available policy data to measure adoption rates of policy management system.
  • Lead ongoing Policy management system requests, reviews, revisions, and approvals.
  • Collaborate with various departments to understand their needs, gather input, and ensure that policies are comprehensive, clear, and aligned with legal /compliance/regulatory requirements and industry standards.
  • Maintain policy & disclosure management system, profiles and policy files as needed. Manage user access (new users/changes - locations/roles/approval limits/etc.).
  • Provide guidance to Stakeholders regarding the policy & disclosure management system; Ability to manage and/or resolve escalated policy issues that cannot be completed by Stakeholders.
  • Performs policy management system maintenance (reviewing, resolving discrepancies, disputing, etc.). Works through and resolves any and all policy matters.
  • Assist and Supports with Policy and Procedure Oversight Committee (PPOC) meetings.
  • Builds relationships with department leaders and market leaders who are part of policy process improvement activities and communicates expectations, needs, and objectives of using the policy management system.
  • Create, revise, and implement Policy Management system process, implementation and communication strategies, education and trainings, collaborate and provide guidance on enforcing adherence to policies.
  • Support and assist with the Enterprise Annual Compliance Risk Assessment, Compliance Work Plan, Compliance Plan and Annual Report, as needed.
  • Support and Assist with Enterprise Compliance Ethics Helpline, as needed.
  • Prepare policy & disclosure management system reports/dashboards, coordinate, and report out to key stakeholders routinely, as needed.
  • Other tasks, projects and responsibility assigned by the Enterprise Ethics, Compliance and Privacy Leadership.

Education and Experience:

  • Bachelor's degree required, master's preferred in a related healthcare field or equivalent experience relating to compliance (5 years minimum)
  • A minimum of five (5) years of project management, Compliance Program management or oversight (which may include: policy administration and/or management experience).
  • Certifications in Compliance, HIPAA or equivalent, preferred.
  • Strong attention to detail, problem solving and troubleshooting skills, and utmost confidentiality are required.
  • Ability to quickly identify policy trends/patterns and proactively respond.
  • Experience in project management including planning, organizing, coordinating, and managing priorities towards the successful completion of a project.
  • Experience in Homecare, Home Health Care, Healthcare, or related industry preferred.
  • Working knowledge of federal and state regulations including HIPAA Privacy and Security Rules.

Required Skills/Abilities:

  • Strong project management & leadership skills with the ability to lead, facilitate, motivate, and organize.
  • Ability to juggle multiple critical projects and tasks.
  • Highly motivated, self-starter, team player, with positive attitude and strong quantitative, and relationship-building skills.
  • Excellent Excel skills - i.e., ability to create basic pivot tables, VLOOKUP's, etc. and comfort utilizing policy management software.
  • Excellent verbal and written communication skills
  • Ability to quickly identify potential compliance gaps and adapting policies to dynamic organizational needs.
  • Proficient in Microsoft Office Suite or related policy management software program
  • Extremely organized with great attention to detail
  • Ability to adapt to change and flexibility.
  • Ability to research, learn quickly and to creatively solve new problems with the ever-changing regulatory landscape.
  • Ability to influence and settle differences quickly and peacefully.
  • Energetic team player with a positive attitude and curious mindset.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer
  • Quarterly travel; may fluctuate based on business needs
  • Willing to provide support and be accessible across various US time zones

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