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Program Manager, Virtual Reception
4 months ago
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview:
From March 2022 – March 2023, the International Rescue Committee launched and implemented a first-of-its-kind service model for the resettlement of 556 Afghan Humanitarian Parolees (AHPs) who arrived through Operation Allies Welcome. Via a comprehensive and personalized virtual case management model, the Virtual Afghan Placement and Assistance (VAPA) program provided per capita direct assistance, client-led case management, and resources and referrals for the successful resettlement of these new arrivals. Building off of this award-winning program, the IRC now implements the Virtual Reception & Placement (VR&P) program for Special Immigrant Visa (SIV) holders, the Virtual Resettlement Line for humanitarian parolees, and the Welcome Corps Support Line for private sponsor groups welcoming newcomers through the Welcome Corps.
Using the model developed during VAPA and further advanced for the current iteration of the VR&P program, the International Rescue Committee (IRC) aims to meet the ambitious goal of receiving and resettling up to 10,000 individuals in FY24 from the Western Hemisphere and Operation Enduring Welcome platforms. This project will include coordinating steps overseas, partnering with a variety of stakeholders across the United States, and effectively establishing relationships in a virtual setting.
The remote and pioneering nature of this project requires a detail-oriented, organized, and responsive Program Manager.
Major Responsibilities:
- Prepare desk monitoring reports by conducting case file review, analyzing findings, and developing recommendations.
- Support preparations for PRM monitoring of the VR&P program.
- Support VR&P proposal development by gathering data, drafting and editing annual proposal materials.
- Support VR&P Resettlement Managers and Program Officer with gathering data, drafting, editing, and uploading quarterly, semi-annual, and annual reports to funders using various required systems
- Provide support and coverage of R&P period reports and submission
- Manage retention of documents and correspondence on network drives for record keeping and donor monitoring.
- Lead information management projects such as updates to intranet pages (RescueNet) to ensure information is organized and up-to-date.
- At direction of program officer, respond to inquiries from the VR&P inbox and/or refer to program officer for response.
- Manage logistics of any in-person or remote training and gatherings including budget and expenses to prevent under/overspending.
- Schedule and provide logistical support for meetings and trainings.
- Perform various administration functions:
- Support financial processes, such as reimbursement requests, new vendor forms, accounts payable, etc.
- Serve as point-person for purchase requisition (PR) creation for procurement of services/items.
- Manage procurement of interpretation and translation services for documents as needed.
- Manage supply orders.
- Support consultant and translation needs
- Other duties, as assigned, in support of the VR&P team.
Job Requirements:
- Bachelor's degree required;
- Minimum two to three years non-profit experience, preferably with experience in the U.S. refugee admissions program (USRAP).
Demonstrated Skills & Competencies:
- Demonstrated ability to promote an organizational culture that reflects IRC's core values of service, accountability, integrity, and equality.
- Experience with IRIS and ETO program management or similar data systems preferred.
- Ability to work independently and as a team member in a diverse, fast-paced environment.
- Excellent written and oral communication skills: the ability to communicate effectively with colleagues and partners and to draft and edit memos, letters, reports and proposals.
- Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.
- The ability to work independently and productively in a fast-paced environment – initiative to problem solve within the job parameters is essential.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
- Possesses strong proficiency in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
- Attention to detail and accuracy in work product.
- Ability to effectively build internal and external relationships.
- Fluent in English, both spoken and written required.
Working Environment:
- Fully remote.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
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Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
