Digital Adoption Manager

4 weeks ago

Austin, Texas, United States HeartFlow Full time

HeartFlow, Inc. is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the HeartFlow FFRCT Analysis—provides a color-coded, 3D model of a patient's coronary arteries indicating the impact blockages have on blood flow to the heart. HeartFlow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMapTMAnalysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.

HeartFlow is a VC-backed, pre-IPO company that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 250,000 patients worldwide.


The Digital Adoption Manager is responsible for designing, implementing, and tracking the effectiveness of HeartFlow's digital adoption content and initiatives. These include communication, customer support, learning and development, and product usability initiatives to drive adoption and engagement with HeartFlow solutions. The Digital Adoption Manager works closely with stakeholders throughout the organization to develop and execute a holistic program for digital adoption with a focus on enhancing the customer experience, ensuring customers maximize HeartFlow to the fullest capability and expanding traditional communication and documentation processes. #LI-IB1; #LI-Remote;

Job Responsibilities:

  • Partner with business stakeholders to understand department and company goals for digital adoption software and initiatives.
  • Develop and implement new business processes with the introduction of a digital adoption platform.
  • Manage and measure the execution of digital adoption initiatives.
  • Analyze adoption, support, usage, platform and customer feedback data and trends to identify opportunities to improve or create new content and digital walkthroughs.
  • Work with cross-functional stakeholders to understand challenges to adoption and collect solution ideas and requests.
  • Perform needs assessment and prioritization of digital adoption requests.
  • Develop strategies for overcoming obstacles and weak points.
  • Quickly design solutions, measure results, and iterate and improve to drive optimal outcomes.
  • Facilitate and drive content reviews to ensure timely release of customer communication and content.
  • Measure and evaluate the impact of solutions to ensure an outstanding customer experience and an adequate return on investment (ROI) from digital adoption initiatives.
  • Ensure a standardized look, feel, and brand adherence of digital content.
  • Promote the value of digital adoption across HeartFlow.
  • Support other digital adoption solution builders across the organization with platform usage or content creation advice and issues.

Skills Needed:

  • Experience working in a deadline-driven software development environment and ability to manage multiple priorities.
  • Ability to understand the technical possibilities and limitations of the digital adoption and documentation tools.
  • Strong technical writer and editor.
  • Strong stakeholder management abilities.
  • Ability to adapt to changes quickly.
  • Creative problem solver.
  • A data-driven mindset.
  • Ability to coordinate with multiple departments.
  • Ability to think strategically and develop creative solutions to problems.
  • Excellent verbal and written communication skills for professional communication.
  • Detail-oriented with strong technical skills.

Educational Requirements & Work Experience:

  • B.S or B.A. degree, preferably in a technical or clinical discipline
  • 5+ years work experience in learning and development, technical writing or digital adoption product owner roles
  • Prior experience working in the health care industry or a regulated environment is preferred

This position has an estimated base salary of $125,000 to $175,000, cash bonus and stock options.


HeartFlow, Inc. is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at HeartFlow, including recruitment, hiring, training, relocation, promotion, and termination.

Positions posted for HeartFlow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals.

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