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VMO - Business Execution Admin - NC
4 months ago
We are seeking a Business Execution Administrator to join our team to work with our fortune 50 financial client.
Job Title: Business Execution Administrator
Location: Charlotte, NC
Schedule: HYBRID - (3 days in office/ 2 days remote)
Pay rate: $25/hr on W2
Duration: 4 months contract
Team Details/Expectations of the role:
As a member of the Service Delivery team, the Business Execution Administrator will leverage tools and applications to research, resolve, and respond to customer inquiries, adhering to standards, processes, and procedures. This role involves managing a case load in a case management system (Pega), responding to internal and external inquiries via written correspondence, reviewing and dispositioning incoming affidavits for completion to route for further processing, and printing and mailing physical correspondence when required.
Required Qualifications:
2+ years of administrative or business support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
The top three qualities we are looking for are:
1. Reading comprehension
2. Research driven (but also efficient with conducting research)
3. Case Management experience
Desired Qualifications:
Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking
Strong customer service experience with written communications
Prior experience in case load management
Excellent verbal, written, and interpersonal communication skills
Processing and performing thorough research to resolve internal or external inquiries
Ability to take on a high level of responsibility, initiative, and accountability
Experience working in an email production support environment
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills
Ability to navigate multiple applications, systems, and document types
Previous experience with HOGAN, PEGA, and OIB is a plus
Other Desired Qualifications:
Ability to grasp business issues quickly, recommend solutions, and drive for resolutions
Prior experience with Unclaimed Property
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
