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Chief Revenue Officer

3 months ago

Columbia, South Carolina, United States South Carolina Chamber of Commerce Full time
The Chief Revenue Officer (CRO) is responsible for all revenue generation for the South Carolina Chamber of Commerce including through new membership sales, membership renewals, events and event sponsorships, and affinity partnerships. As a member of our senior leadership team, the Chief Revenue Officer will work closely with the CEO, overseeing every aspect of revenue generation and exploring new opportunities for revenue. The Chief Revenue Officer will work collaboratively with the goal of helping the revenue team hit its new member goals, closing sponsorship opportunities, and retaining existing members. The Chief Revenue Officer is responsible for working with the internal team and current stakeholders to uncover and identify prospective businesses and strategically work to convert those businesses into a Chamber partner.

Position Responsibilities - Essential:

  • Oversees every aspect of revenue generation for the Chamber.
  • Responsible for sales of new memberships to increase membership growth, retention of existing members, and securing sponsorship and financial support for the Chamber.
  • Responsible for maintaining a comprehensive and aggressive membership recruitment, retention, and service program.
  • Lead revenue team to identify prospects, determine their needs, communicate the Chamber's value, and convert to new members.
  • Increase the Chamber's membership by driving a sales strategy that projects the Chamber's message/brand to all stakeholders.
  • Oversee development, planning, and management of the organization's membership initiatives including membership application process, and the creation and implementation of long- and short-term strategies for recruiting new members and retaining memberships.
  • Lead the Programs & Events team to ensure programming represents the interests of the members through relevancy, interesting venues, and topics that will draw participation, and that events meet revenue targets.
  • Oversee sponsorship development to ensure each event meets revenue targets.
  • Source leads and build a solid sales pipeline to ensure consistent sales performance and help others source leads.
  • Research industries to help the team identify targets. High-growth industry sectors (i.e., Tech industry) will be critical to the success of the individual and team.
  • Perform against monthly sales quotas as determined by the CEO.
  • Perform against monthly retention quotas as determined by the CEO.
  • Perform member-related duties to include member orientations, correspondence, recognition in communications, packets, retention calls, member visits, etc.
  • Sell Chamber benefits to provide new partners with built-in engagement activities and boost the Chamber's overall revenue growth.
  • Maintain a relationship with members and ensure that they are engaged, active partners to achieve high member retention.
  • Receive, generate, process and otherwise utilize continuous and current financial reports generated from the Chamber membership database to maximize revenues for the Chamber.
  • Expand and enhance knowledge of the business community, Chamber policy agenda, and other business competitive associations.
  • Make extensive use of the Chamber's membership database to record member contacts, sales calls phone contacts, email contacts, referrals, and all other pertinent member account information.
  • Lead and attend networking events before and after office hours to assist the Chamber's event staff and grow a network of contacts.
  • Assist with establishing, applying, and enforcing principles, systems, tools, and data/analytical insights to sustainably improve key performance indicators (KPIs), forecasting, and continuously drive operational efficiencies.
  • Responsible for management of team to include mentoring, motivating, coaching, training, and supervising to ensure they are consistently providing results to meet or exceed performance expectations. Coordinate daily activities; organize, prioritize, assign, and monitor work; allocate staff as appropriate.
  • Prepare and maintain department budget; submit requests such as staffing, supplies, equipment, outside services, software/equipment upgrades, etc.; monitor and control departmental expenditures.
  • Ensure employee performance is in line with organizational standards, provide regular feedback, deliver performance evaluations, and provide coaching and mentoring that fosters employee satisfaction and growth. Ensure accountability to performance

and behavior expectations.
  • Ensure that the team is fully informed of all current information related to products, procedures, member needs and organizational-related issues.
  • Work across all departments to create a culture of selling that is felt at every touch point in the community.
  • Special projects as assigned.

Essential Skills and Experience:

  • Bachelor's Degree in a related field required.
  • Minimum 7+ years of professional experience and leadership in revenue-generating or investor relations positions – this experience could come from the fields of business development, sales, nonprofit fundraising, startups, marketing
  • Direct experience building and managing teams to achieve revenue targets.
  • Ability to plan and supervise the work of staff personnel while encouraging, coaching, and motivating.
  • Ability to communicate clearly, professionally, tactfully, and persuasively, orally and in writing, to individuals and groups, both internal and external.
  • Ability to source new accounts and manage existing account relationships.
  • Ability to interpret policies and procedures, analyze complex problems, and develop creative solutions.
  • Professional demeanor and strong communication skills with the ability to work well with others in a fast-paced environment.
  • Demonstrated ability to interact professionally with a diverse group of businesspeople from small, mid-sized, and large companies and organizations across a broad range of industries.
  • Demonstrated high degree of customer service skills, capability to triage, prioritize, and manage time-sensitive tasks while working in an innovative and challenging environment.
  • Demonstrates strong organizational skills (record keeping, time management, follow-up, etc.).
  • Strong analytical, problem-solving, decision-making, time management, organization, and process management skills.
  • Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work and ability to multi-task, prioritize, and deal with interruptions while meeting timely deadlines.
  • Demonstrates a high level of customer service and strong communication and interpersonal skills (both listening and speaking).
  • Exhibits high personal performance standards and must be results and service-oriented.
  • Demonstrated leadership ability aligning solutions to support business needs and strategy.
  • Proficient in Microsoft Office, LinkedIn, and Sales/Contact Management Software.
  • Ability and willingness to travel as needed – approximately 20-25% local travel with minimal overnight travel expected.