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Assistant General Manager

2 months ago

Atlanta, Georgia, United States Hilton Garden Inn Atlanta Marietta Full time

The Assistant General Manager is responsible for operating the hotel in the General Manager's absence. Duties include A/R, A/P, Payroll, Staff Training, overseeing F&B orders for accuracy, ordering office supplies, daily bank and safe audits, and front office scheduling.

Requirements:

Ensure the guests receive a high level of service and associates are satisfied.

- Review and follow up on property GSS scores and comments.

- Oversee managers in the hotel such as the Front Desk Manager, the Executive Housekeeping Manager, the Maintenance Manager, and the Director of Sales.

- Manage the flow of labor between departments when scheduling to support effective management of the Labor Budget and achievement of profitability goals.

- Managing Profitability - Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.

- Ensure that managers and associates maintain hotel cleanliness and maintenance.

- Ensure compliance with hotel brand standards.

- Prepare for QA audits

- Helping create the culture in the hotel to ensure that the hotel complies with accounting standards.

- Coach, counsel, discipline, train, and mentor managers and associates to deliver excellent performance to reach their personal development goals.

- Interview, hire, and train associates at all levels in the hotel.

- Ensure all areas of the hotel are inspected daily for compliance with Hilton and County standards and policies.

- Walking the property to ensure public spaces, grounds, work, and kitchen areas meet sanitation and cleanliness/maintenance standards.

Participate in customer recognition events to drive sales.

Job Requirements

Complete understanding of hotel operations.
Excellent leadership skills with management and hourly staff.
Excellent customer service skills.
Excellent written and oral communication skills.
Excellent presentation skills
Excellent organization skills
Excellent computer system skills.
High Energy.
Professional image, is communicated through demeanor, dress, and communication.
Available to work when needed, including weekends, holidays, and nights.

Source: Hospitality Online