Specialist Service Technician

1 month ago

Saint Paul, Minnesota, United States EssilorLuxottica Full time

Requisition ID:853903
Position:Full-Time
Total Rewards:Benefits/Incentive Information

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands spans various categories, from frames, lenses and instruments to brick-and-mortar and digital distribution as well as mid-range to premium segments. EssilorLuxottica's Instruments division provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements.

GENERAL FUNCTION

The Service Technician Specialist performs technology service and repair work in the service department and provides troubleshooting support to customers and coworkers via telephone and e-mail.

MAJOR DUTIES AND RESPONSIBILITIES

  • Perform service and repair work on customers' equipment and used equipment within Service Department.
  • Perform troubleshooting support via telephone and email to customers and co-workers with a high level of professionalism and courtesy.
  • Complete service reports; detail product problems encountered, service work completed, and replacement parts used.
  • Maintain time log data sheets.
  • Prepare service estimates for parts, labor, and shipping. Obtain customer authorization for service work to be completed based upon estimated costs.
  • Achieve and maintain proper repair work standards to stated specifications.
  • Observe and seek to improve communication systems between the sales force, the Operations Manager, and the Service Department to better serve the needs of our customers and the interests of the company.
  • Investigate warranty claims by providing written reports and testimony regarding product failure.
  • Continually review and improve processes to simplify jobs.
  • Handle requests from management on a timely basis.
  • Perform quality audits as requested.
  • Maintain work area in a neat, clean and organized condition.
  • Understand and follow all company policies and procedures and assure compliance with all attendance and safety rules & regulations. Maintain confidentiality of all proprietary and HIPAA protected information.
  • Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude. Perform an acceptable quantity and quality of work on time as required.
  • Provide proper training, work direction, and technical guidance for less experienced coworkers. Attends company-sponsored training meetings when necessary.
  • Performs other duties as assigned.

BASIC QUALIFICATIONS

  • High school diploma, GED or equivalent work experience
  • Demonstrates mechanical and/or electrical aptitude.
  • Good troubleshooting ability and interpersonal skills with peers, strong telephone skills with customers and vendors.
  • Able to lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job, including close vision and color vision.

PREFERRED QUALIFICATIONS

  • Associate degree in computer/Electronics Technology
  • Experience with specialized electronic testing equipment including oscilloscopes, optical camera alignment tools, and digital multi-meters
  • Ability to read and interpret electrical schematics, analyze digital and analog waveforms, and ability to perform component-level circuit board repairs

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at be sure to provide your name and contact information so that we may follow up in a timely manner) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

  • Field Service Mobile Technician

    3 days ago

    Saint Paul, Minnesota, United States Universal Truck Service Full time

    Job OverviewUniversal Truck Service is seeking skilled Mobile Technicians to join our expanding team.Position Type: Full-TimeAs a family-owned enterprise specializing in the repair of heavy-duty vehicles and trailers, we are dedicated to providing exceptional service to our clients. Our growth has created opportunities for talented Mobile Technicians who are...

  • Automotive Service Specialist

    3 days ago

    Saint Paul, Minnesota, United States Hertz Full time

    About the Role As an Automotive Service Specialist at Hertz, you'll play a vital role in ensuring our fleet of vehicles is maintained to the highest standards. You'll be responsible for performing vehicle repairs under the guidance of experienced technicians, conducting routine maintenance tasks, and accurately documenting all work performed. Your...

  • Patient Care Technician/Unit Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States Fairview Health Services Full time

    Position Overview:Fairview Health Services is seeking a Patient Care Technician (also known as a Unit Support Specialist) to join our dedicated team. This role is part-time, with a commitment of .7 FTE (56 hours per two weeks), and involves 8-hour Day/Evening shifts from Monday to Friday, with flexible start times between 0515 am and 1100 am. There are no...

  • Automotive Service Technician

    4 days ago

    Saint Paul, Minnesota, United States Stranik Automotive Group Full time

    Position OverviewJoin Our Team at Stranik Automotive Group!We are currently seeking a skilled Automotive Service Technician to become a vital part of our dedicated team. Our shop is known for its commitment to quality service and customer satisfaction.Why Work With Us?Comprehensive 401(k) plan401(k) matching contributionsAttractive salary packageDental...

  • Accounts Receivable and Customer Support Specialist

    3 days ago

    Saint Paul, Minnesota, United States Universal Truck Service Full time

    Job OverviewPosition: Accounts Receivable and Customer Support SpecialistCompany: Universal Truck ServiceUniversal Truck Service is a rapidly expanding heavy-duty vehicle repair center. We take pride in our dependable service and strong customer relationships.Position Summary:We are looking for an entry-level part-time Accounts Receivable and Customer...

  • Field Service Technician

    1 week ago

    Saint Paul, Minnesota, United States Jobot Full time

    Service Technician - Limited Overnight Travel - Company Vehicle Provided - Expanding OrganizationThis opportunity is presented by Jobot.About Us:We are a leading provider in the manufacturing sector, specializing in crane and automation solutions across diverse industries. With a workforce of nearly 500 dedicated professionals, we are continuously expanding...

  • Experienced Automotive Technician

    1 week ago

    Saint Paul, Minnesota, United States AUTO REPAIR SERVICE, INC Full time

    Position OverviewWe are seeking a skilled ASE Certified Master Technician to join our team at AUTO REPAIR SERVICE, INC.The ideal candidate will possess the following qualifications:Own Tools: Must have a complete set of personal tools necessary for automotive repair.Diagnostic Skills: Ability to accurately diagnose and repair a wide range of light trucks and...

  • Automotive Service Technician

    3 days ago

    Saint Paul, Minnesota, United States Firestone Complete Auto Care Full time

    Join Our Team as an Automotive Service TechnicianAt Firestone Complete Auto Care, we are dedicated to providing exceptional automotive services across North America. With a strong presence in the industry and a commitment to excellence, we offer a supportive environment for our employees to thrive.Your Role: As an Automotive Service Technician, you will...

  • Automotive Service Technician

    1 week ago

    Saint Paul, Minnesota, United States Steadfast Auto Care dba Honest-1 Auto Care Full time

    Job OverviewAs an Automotive Technician, you will be responsible for diagnosing and executing repairs and maintenance on a variety of vehicles. Your expertise will ensure that our customers receive the highest standard of service.Compensation and BenefitsWe offer competitive pay of up to $55/hr along with a substantial $10,000 sign-on bonus. In addition, our...

  • Field Service Specialist

    10 hours ago

    Saint Paul, Minnesota, United States Jobot Full time

    About the RoleWe are seeking a highly skilled Field Service Specialist to join our team at Jobot. As a Field Service Specialist, you will be responsible for traveling to customer sites and providing timely and accurate service to ensure the optimal performance of our packaging equipment.Key ResponsibilitiesInstall, repair, and troubleshoot packaging...

  • Experienced Automotive Service Technician

    2 days ago

    Saint Paul, Minnesota, United States Hertz Full time

    Compensation: $25/hourIf you are seeking the advantages of being part of a leading organization in a dynamic and energetic setting, your search ends here with the Experienced Automotive Service Technician role. Bring your enthusiasm, determination, and ambition to Hertz, and let your career accelerate.The Experienced Automotive Service Technician is a key...

  • Accounting Services Specialist

    3 days ago

    Saint Paul, Minnesota, United States Jobot Full time

    Accounting Services Specialist PositionAbout Jobot:At Jobot, we are a dedicated CPA firm specializing in accounting, tax, and advisory solutions for both businesses and individuals. With a rich history of over 60 years, we pride ourselves on being a reliable partner for clients throughout Minnesota and beyond. Our team is committed to empowering clients to...

  • Field Service Technician

    1 week ago

    Saint Paul, Minnesota, United States Surface Experts Full time

    Position Overview:As a Field Service Technician at Surface Experts, you will be responsible for a variety of tasks that require hands-on skills and expertise. Key Responsibilities: - Utilize your practical experience in fields such as construction or manufacturing to deliver high-quality service. - Exhibit a keen understanding of color theory to ensure...

  • Manager of Trailer Repair and Fabrication Services

    1 week ago

    Saint Paul, Minnesota, United States Universal Truck Service Full time

    Job OverviewPosition: Trailer and Fabrication Service Shop ManagerCompany: Universal Truck ServiceLocation: New Brighton, MNUniversal Truck Service stands as a premier provider of truck repair and maintenance solutions. We are on the lookout for a proficient and seasoned Trailer and Fabrication Service Shop Manager to enhance our team. The ideal candidate...

  • Automotive Service Specialist

    1 week ago

    Saint Paul, Minnesota, United States Turbo Tim's Anything Automotive Full time

    Position: Automotive Service SpecialistTurbo Tim's Anything Automotive is on the lookout for a talented Automotive Service Specialist to enhance our dedicated team. Our commitment is to deliver outstanding service, ensuring our clients feel secure while driving and at ease in our workshop. Join a thriving enterprise that prioritizes a harmonious work/life...

  • Client Support Specialist

    3 days ago

    Saint Paul, Minnesota, United States Acro Service Corporation Full time

    Job OverviewPosition Title: Client Support SpecialistContract Duration: 3-6 months, with potential for permanent placementWork Schedule: Monday to Friday, 7:30 a.m. to 4:00 p.m. (40 hours per week)Location: RemoteKey Responsibilities:Respond to incoming calls promptly and professionallyManage outgoing communications efficientlyAssist in resolving basic...

  • Field Service Equipment Technician

    1 week ago

    Saint Paul, Minnesota, United States Pactiv Evergreen Full time

    Position Overview: Pactiv Evergreen Inc. (NASDAQ: PTVE) stands as a premier manufacturer and distributor of fresh foodservice and food merchandising products, alongside fresh beverage cartons across North America and select international markets. Our clientele encompasses a wide array of businesses, including full-service and quick-service restaurants,...

  • Customer Service Specialist in Retail

    1 week ago

    Saint Paul, Minnesota, United States Disciple Distributions Inc. Full time

    Exciting Opportunity: Become a Customer Service Specialist in RetailDisciple Distributions Inc. is a prominent marketing and sales organization dedicated to developing innovative service initiatives that bridge the gap between brands and their clientele. We are currently on the lookout for skilled individuals to enhance our Retail Customer Service Division,...

  • HVAC/R Service Technician

    1 week ago

    Saint Paul, Minnesota, United States CoolSys Full time

    Position Overview:With a legacy spanning over 150 years,CoolSys stands as the premier provider of indoor environmental solutions. Our comprehensive range of top-tier servicesencompassesHVAC and refrigeration installations, renovations, maintenance, and energy solutions, including advanced controls and lighting systems. CoolSys caters to a diverse clientele...

  • Ultrasound Technician OR Medical Imaging Specialist- St. Paul, MN

    3 months ago

    Saint Paul, Minnesota, United States Planned Parenthood North Central States Full time

    Planned Parenthood North Central StatesIowa, Minnesota, Nebraska, North Dakota, South Dakota Ultrasound Technician OR Medical Imaging Specialist- St. Paul, MN Pay: Medical Imaging specialist: $19 per hour or Ultrasound Technician: $30 per hour (experience will be compensated)Schedule: Full-time, 32 hours per weekShift times: 32 hours per week, 4 shifts M-F...