Social Media Manager

3 weeks ago

San Francisco, California, United States Faire Full time


Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

Social media is how we connect with our customers from around the world. You will be responsible for creating content across channels and managing and growing engagement within Faire's Private Facebook Groups. You'll work closely with a number of cross-functional teams like content, events, international marketing, product marketing, and more to bring our customers' stories to life on our public channels and keep our highest-engaged customers informed in our private groups.

As a social media manager, you will play a pivotal role in building and nurturing online communities to foster meaningful connections with our customers, drive brand advocacy, and tell our brand story. Your ability to develop strategic engagement initiatives and drive community growth will be instrumental in bringing Faire's brand to life.

Manage evergreen content across organic social channels (Instagram, LinkedIn, X, YouTube, etc.)
Manage and execute channel strategy for our two private Facebook Groups.
Day-to-day proactive monitoring and engagement across our owned channels with the goal of mining for high-quality UGC and surprising and delighting customers who tag us.
Collaborate with teams across departments to ensure our social channels authentically showcase stories encompassing our brand, products, customers, employees, and values.
Identify and test new channel opportunities for Faire (ex: TikTok).
Analyze and report on key metrics related to community engagement and growth, providing actionable insights and recommendations for continuous improvement.

4+ years of experience managing social media channels for a brand or organization (Instagram experience preferred).
Experience managing private Facebook Groups (or similar Forums like Discord, Slack groups, etc.).
Effective organizational skills and time management abilities to successfully manage a content calendar across multiple channels.
Excellent written and verbal communication skills, with a keen eye for detail - experience writing for social is a must.
Strong understanding of social media metrics, analytics tools, and best practices - experience using Sprinklr is a plus.
Appetite to learn about emerging social media tools, best practices, etc.

San Francisco: the pay range for this role is $104,000 to $143,000 per year.
This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.
Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please fill out our Accommodation Request Form )

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