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Director Case Management

4 months ago

Brockton, Massachusetts, United States Insmed Incorporated Full time



Company Description

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.



Recognitions

Named Science's Top Employer in 2021, 2022, and 2023

Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That's why we were named the No. 1 company to work for in the biopharma industry in Science's Top Employers Survey for two years in a row.

A Certified Great Place to Work

We believe our company is truly special, and our employees agree. In July 2023, we became Great Place to Work-certified in the U.S. for the third year in a row. We are also honored to have been listed on the Best Workplaces in BiopharmaTM, Best Workplaces in New YorkTM, and Best Workplaces for MillennialsTM lists.



Overview

Imagine a dynamic strategy that dedicates greater talent, creativity, and technology to drive the innovative HCP and patient support for appropriate patients to start and stay on their medications. Enhancing critical capabilities around the patient and HCP experience "post prescription" is the exact vision of the Insmed Patient Support Program and the reason we are seeking top talent for the role of Director, Case Management. Patients are the core of what we do here at Insmed, and we are looking for top talent to help build, design, implement, and run dynamic end-to-end patient support offerings. Do you want to be part of a team that puts patients first and puts a strong focus on patient-centric initiatives? Do you want the opportunity to lead and collaborate with cross-functional stakeholders? If so, we want to hear from you As Director of Case Management, you will be a key member of the Patient Services Leadership Team, responsible for leading the pull-through of the Patient Support Program design and service offering. Specifically, the candidate will have responsibility to help evolve an integrated end-to-end patient treatment experience (initiation, continuation, and completion) for Insmed's portfolio of products. They will be responsible for defined KPIs and goals for in-line therapy while preparing for new launch products through team and systems expansions. This position reports to the Head of Patient Access and will be located at our Bridgewater, NJ headquarters facility and is considered a Hybrid Role balancing days in the office and working remote as necessary.



Responsibilities

Additional representative responsibilities will include, but not necessarily be limited to, the following: Deliver upon an industry leading Patient Support Program with oversight of the Case Management Team, through aligned and synchronized Patient Services and Channel strategies:

Be an inspiring and strategic leader of a high-performing, innovative Patient Services Case Management organization Develop and maintain a patient-centric, collaborative and inclusive culture within the team and with cross-functional partners Deliver on defined KPIs and goals; evolve and refine performance metrics as necessary Lead the existing team of Case Managers and Specialists focused on operational excellence and professional development Assist in recruiting and onboarding an expanded team of Case Managers and first-line leadership team Drive necessary change management efforts to support operational changes, systems enhancements, and team growth Work closely with other Market Access and Patient Services Leadership Team members to ensure excellence in execution and program alignment to organizational goals Manage key vendor relationships, including Field Training and Patient Assistance Program partners. Coordinate touchpoints to maintain efficient communication, ensure seamless patient and customer experience across program stakeholders, host regularly scheduled business review meetings Implement, in collaboration with Marketing, Market Access, Sales, Compliance and Patient Advocacy, appropriate access solutions to help enable timely patient access to therapy Partner with IT and other Patient Services Leadership team members in the design and maintenance of critical information systems and patient care coordination platform supporting patient services HUB Responsible for driving team training initiatives, including evolution of training program to provide consistency, and streamlined approach Support maintenance of program documentation, including SOPs, Business Rules, etc. Proactively adjust programs and solutions to continuously improve the Patient and Customer experience Ensure employee engagement and development by embedding Insmed's culture and values within the team Collaborate with cross-functional Insmed leaders (Market Access, Field Sales, Legal, Compliance, Commercial Effectiveness) to achieve shared business objectives in a compliant manner Ensure program compliance with HIPAA and other relevant laws and regulations Auding and monitoring case manager calls and reports for quality and insights and coach accordingly

Qualifications

Minimum 10 years of Patient Services experience in a biopharmaceutical company Minimum of 5 years in a leadership position Bachelor's degree required Rare and/or specialty disease experience preferred Experience negotiating and implementing patient services agreements preferred Multiple product launches in patient services, specialty/rare and respiratory preferred Proven supervisory experience in recruiting, hiring and leading teams comprising of Leaders, Case Managers/Care Coordinators, and other relevant support staff to support patients and caregivers Proven record of success through teamwork and execution Exceptional learning agility Ability to think strategically to continuously improve processes Demonstrated leadership and coaching skills Expert understanding of access programs for specialty pharmaceuticals with particular focus on orphan diseases Experience with HUB/call center technology platforms from CRM to Case management systems and tools used to manage patient services centers Experience in patient adherence program design and management Must have excellent communication skills (verbal and written) and program management skills Highly organized with a strong attention to detail, clarity, accuracy, and conciseness Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Travel will be approximately 20% Must successfully exhibit Insmed's five (5) core corporate competencies of: Collaboration, Accountability, Passion, Respect and Integrity; along with any other position-specific competencies. Individuals must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace.

Travel Requirements

Up to 20% travel, both domestic and/or international.



Salary Range

Insmed takes into consideration a combination of candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required in the role, and external market and internal value when determining a salary level for potential new employees.

The base salary range for this job is from $165,000.00 to $231,667.00 per year



Compensation & Benefits

We're committed to investing in every team member's total well-being, now and in the future. We offer a competitive total-rewards package to all employees around the world, including:

Flexible approach to where and how we workCompetitive compensation package including bonus. Stock options and RSU awardsEmployee stock purchase plan401(k) plan with company matchProfessional Judgment Vacation Policy11 paid holidays per year and Winter Break (typically between Christmas and New Year's Day). ADDITIONAL U.S. BENEFITS:Medical, dental, and vision plansCompany-provided short- and long-term disability plansCompany-provided life insuranceUnique offerings of pet, legal, and supplemental life insuranceFlexible spending accounts for medical and dependent careAccident and Hospital Indemnity plansSupplemental AD&DEmployee Assistance Program (EAP)Mental Health on-line digital resourceOn-site, no-cost fitness center at our U.S. headquartersPaid time off to volunteer

Additional Information

Insmed Incorporated is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Applications are accepted until the position is filled.