CRM Technical Manager

3 weeks ago


Evansville, Indiana, United States University of Southern Indiana Full time

CRM Technical Manager
493362
Evansville, Indiana, United States
Professional / Salaried Staff

Title: CRM Technical Manager

Division: Finance and Administration

Department: Information Technology

FLSA Status: Exempt

Salary Range: $75, ,000

EEO Job Group: 3 E3

Position Summary

The University of Southern Indiana is accepting applications for CRM Technical Manager.

The CRM Technical Manager will be responsible for the technical administration of our Technolutions (Slate) CRM platform. Reporting to the Director of Enterprise Solutions, the manager will serve as the primary point of contact for support and will be responsible for creating dashboards, reports, queries, portals, and data import processes. Successful candidate will work closely with CRM users to support Undergraduate Admissions, Graduate Studies, and Student Success functions by ensuring the CRM platform is meeting their needs and providing value.

Duties/Responsibilities

Manage the technical administration of the CRM platform

Serve as the primary point of contact for tier one CRM technical support

Create and maintain Slate dashboards, reports, queries, portals and import processes

Work with departmental Slate captains to ensure the CRM platform is meeting their needs

Continuously evaluate and improve the CRM platform to better serve the organization

Serve as liaison between campus users and third-party support providers

Utilize tools such as PowerBI and Tableau to visualize data

Advise on effective query maintenance, template development and make recommendations for ongoing optimization of the CRM.

Manage access levels and necessary personnel updates in the platform.

Serve as a convenor of needed users to ensure efficiency and overall awareness of updates, changes and best practice sharing for the one instance of Slate across the University.

Investigate outside use cases, knowledgebase articles and industry research to advise on leading trends, uses of and updates to the CRM platform.

Conduct training with Slate CRM users

Thoroughly design, create, and maintain systems documentation and knowledgebase articles

In collaboration with other staff members, support annual reporting and data warehousing efforts

Other duties as assigned.
Required Knowledge and Skills

Bachelor's degree supported by at least 3 years experience of CRM or similar complex database systems administration

Strong communication and collaboration skills

Ability to work independently and manage multiple priorities

Knowledge of SQL and database management

Experience with data analysis and visualization tools such as Tableau or Power BI

Proficiency with programming languages such as Python or JavaScript

Understanding of API integrations and data migration

Regular Work Hours/Travel Requirements

Standard office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.
Irregular or extended hours, including evenings and weekends, may be necessary to complete departmental deadlines or during special programs and events.
Occasional travel may be required.


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