CRM Technical Manager
3 weeks ago
CRM Technical Manager
493362
Evansville, Indiana, United States
Professional / Salaried Staff
Title: CRM Technical Manager
Division: Finance and Administration
Department: Information Technology
FLSA Status: Exempt
Salary Range: $75, ,000
EEO Job Group: 3 E3
Position Summary
The University of Southern Indiana is accepting applications for CRM Technical Manager.
The CRM Technical Manager will be responsible for the technical administration of our Technolutions (Slate) CRM platform. Reporting to the Director of Enterprise Solutions, the manager will serve as the primary point of contact for support and will be responsible for creating dashboards, reports, queries, portals, and data import processes. Successful candidate will work closely with CRM users to support Undergraduate Admissions, Graduate Studies, and Student Success functions by ensuring the CRM platform is meeting their needs and providing value.
Duties/Responsibilities
Manage the technical administration of the CRM platform
Serve as the primary point of contact for tier one CRM technical support
Create and maintain Slate dashboards, reports, queries, portals and import processes
Work with departmental Slate captains to ensure the CRM platform is meeting their needs
Continuously evaluate and improve the CRM platform to better serve the organization
Serve as liaison between campus users and third-party support providers
Utilize tools such as PowerBI and Tableau to visualize data
Advise on effective query maintenance, template development and make recommendations for ongoing optimization of the CRM.
Manage access levels and necessary personnel updates in the platform.
Serve as a convenor of needed users to ensure efficiency and overall awareness of updates, changes and best practice sharing for the one instance of Slate across the University.
Investigate outside use cases, knowledgebase articles and industry research to advise on leading trends, uses of and updates to the CRM platform.
Conduct training with Slate CRM users
Thoroughly design, create, and maintain systems documentation and knowledgebase articles
In collaboration with other staff members, support annual reporting and data warehousing efforts
Other duties as assigned.
Required Knowledge and Skills
Bachelor's degree supported by at least 3 years experience of CRM or similar complex database systems administration
Strong communication and collaboration skills
Ability to work independently and manage multiple priorities
Knowledge of SQL and database management
Experience with data analysis and visualization tools such as Tableau or Power BI
Proficiency with programming languages such as Python or JavaScript
Understanding of API integrations and data migration
Regular Work Hours/Travel Requirements
Standard office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.
Irregular or extended hours, including evenings and weekends, may be necessary to complete departmental deadlines or during special programs and events.
Occasional travel may be required.
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