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MAC Desktop Support
2 months ago
Description:
Roles and Responsibilities
Hardware Summary
o Dell Product Line
o Dell Support Process
o Dell Diagnostics
o Dell Service Tag & Express Service Code
o Mac support
o Deploy and maintain Mac
using AirWatch MDM system.
o Familiarity with Intune or JAMF
MDM systems.
o Previous experience with
corporate Mac support with
restricted system access
o Xerox Managed Print Services
o Cisco Telephones
o Mobile Devices
o iPad/ iPhone
o Android
Software Summary
o Operating Systems
o Windows 11
o Windows 10
o Windows 7
o Microsoft Office Suite
o Office 365
o Office 2016 (Client)
o Office 2010 (Client)
Application Support Summary
o McAfee Anti-Virus Suite
o Endpoint Encryption
o Encryption Recovery
o ePO Dashboard
o BitLocker
o Symantec Management Tools
o Symantec Management Agent (Altiris)
o SCCM
o Bomgar (Remote Access)
o WebEx Productivity Tools
o Microsoft Teams end user support
o Edge browser setting
o Cisco AnyConnect VPN
o Zscaler Application (Cloud Proxy)
Hardware Deployment
o PXE Boot Imaging
o Break Fix Deployment
o New Hire Deployment
o PC Refresh Projects
Support Structure
o Tier 1/2 Support
o HW Break Fix
o Application Support
o OS Troubleshooting
o Imaging
o Equipment Moves
o Telephone Deployment
o Ticket Management
o Smart Hands Support
o Data Center Rack & Stack
o Server Reboots
o Device Console Access
o Hot Swaps (Component)
o On-Call Support
o Travel
o Transportation
o Additional Site Support (Emergency)
o Specialized Support
o Field Sales Support
o Executive Support
o Asset Management
o eWaste
Skills:
Desktop, mac, airwatch
Top Skills Details:
Desktop,mac,airwatch
Additional Skills & Qualifications:
.
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.