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Endpoint Solutions Technician

2 months ago

Miami, Florida, United States UOMUOMUS Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The department of Information Technology has an exciting opportunity for an Endpoint Solutions Technician to work onsite at the new UHealth SoLe Mia location in North Miami. The Endpoint Solutions Technician, provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status.

CORE FUNCTIONS

  • Acts as first point of contact in the problem determination process, for endpoint solutions and network issues.
  • Provides quality customer service to all clients in a timely and professional manner.
  • Organizes and prioritizes support requests.
  • Monitors, administers, tracks, and verifies completion of help desk tickets.
  • Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
  • Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers.
  • Conducts basic troubleshooting for endpoint devices.
  • Perform regular maintenance and updates on endpoint devices.
  • Loads and configures software on endpoint devices.
  • Verifies software is functional and escalates issues.
  • Decommissions any existing hardware that has been replaced.
  • Completes, updates, and closes Service Center tickets.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

  • High school diploma or equivalent
  • Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

  • Skill in completing assignments accurately and with attention to detail.
  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
  • Ability to process and handle confidential information with discretion.
  • Ability to work evenings, nights, and weekends as necessary.
  • Commitment to the University's core values.
  • Ability to work independently and/or in a collaborative environment.
  • Proficiency in computer software (i.e. Microsoft Office).

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H5