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EnerBank Collections Recovery Clerk

3 months ago

Salt Lake, Utah, United States Regions Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At EnerBank, the Collections Recovery Clerk is responsible for all aspects associated with collection administrative and clerical processes. This position manages Recovery accounts after charge off, and works with the Collections Manager to establish settlement and repayment terms along with EnerBank collection attorneys through the legal collection route.

EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.

Primary Responsibilities

  • Processes recovery payments as authorized either by ACH payment setup or online payment
  • Assists in distributing and sorting of mail, processing and coding of all recovery checks, coding of legal and recovery invoices and billing
  • Establishes contact and setup repayment terms on low balance charge off accounts
  • Assists in review of reports for updated status on recovery and legal accounts
  • Documents and reviews recovery accounts with payment agreements and updates any changes of legal status in collection system notes
  • Assists in daily requests with collection attorneys, gathering additional loan documentation and case management
  • Performs skip tracing
  • Assists in locating UTL accounts
  • Monitors charge off accounts for settlements and or paid in full status and submits AUD requests to update credit status and have account then purged off system

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

  • High School Diploma or GED
  • One (1) year of collections or related experience

Skills and Competencies

  • Ability to effectively communicate with all levels of management
  • Ability to multi-task and perform in a fast-paced environment
  • Ability to problem-solve
  • Ability to work on a team
  • Excellent verbal and written communication skills
  • Proficient with the Microsoft Office Suite
  • Strong attention to detail
  • This position is only available onsite in Salt Lake City, Utah. Post training period a hybrid schedule of in office and offsite work is possible.
  • A full time schedule of 40 hours, Monday through Friday during business hours is expected.
  • A monthly bonus incentive on top of base hourly pay is available to earn for all associates in this role.
  • Additionally, offers made to qualified, external candidates will include a $2,000 sign on bonus (internal associates and re-hires are not eligible for the sign on).

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$37,440.00 USD

Median:

$43,700.00 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location DetailsSalt Lake City UT LOBLocation:Salt Lake City, Utah

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.