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Incident Response Team Analyst, NORAM

4 months ago

Austin, Texas, United States Facebook Full time
Meta is seeking a motivated, highly-organized, detail-oriented candidate to join our Law Enforcement Incident Response Team. The right candidate must have a strong work ethic, excellent judgment, and exceptional partnering skills.

Incident Response Team Analyst, NORAM Responsibilities:

  • Bring operational excellence to team that evaluates threat, risk and user privacy in world centered around time critical emergency escalations
  • Review and assess high volumes of inbound emergency escalations and make dynamic, fast paced decisions based on analysis of a variety of complex factors whilst adhering to applicable laws, terms of service and internal policies
  • Create and articulate responses to questions from law enforcement, government agencies, and internal teams regarding Incident Response policy and process
  • Work with cross-functional teams to drive improvements to policies and processes across teams
  • Availability to work weekends on a rotational basis or on a regular schedule of either Tuesday-Saturday or Sunday-Thursday, as required
  • This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and words, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury and suicide content which may be considered offensive or disturbing
Minimum Qualifications:

  • 2+ years of relevant experience in investigative or analytical roles
  • Experience working independently requiring minimal direction
  • Experience analyzing information to assess threat and risk and to make effective decisions independently using sound judgement and rationale
  • Experience making complex decisions independently and multi-tasking under pressure, responding quickly to changing situations in complex environments without compromising quality
  • Communication skills and experience adapting communication style to suit different stakeholders like cross-functional teams and law enforcement
  • Experience with social media, analytical tools and online research
Preferred Qualifications:

  • Experience in handling emergency response escalations
  • Experience with Crisis Management, Government Agencies or Law Enforcement
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-