Community iXp Intern

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you'll do:

Position title: SAP Community iXp Intern – Business Intelligence and Data Analytics

Location: Newtown Square, PA (Hybrid)

Expected start date: September 2024

Duration: 6-12 months

Schedule: 32-40 hrs/week

This position will work hand-in-hand with the Sr. Data Analyst supporting SAP's large public online SAP Community ) as part of the Growth and Adoption team. The community is visited by 3 million users every month and is a virtual gathering place for employees, customers, partners, and developers where questions are answered, dialogue about software or industries is hosted, and various activities take place. The G&A team is part of the Ecosystems and Communities organization which, in addition to several Community focused teams, also includes the Developer Advocates team as well as a team dedicated to the SAP Learning site ). The G&A team is made up of a diverse group of peopled with the mandate to increase user engagement and platform utilization via programs that emphasize the power of the community as a source of learning. In that context, as part of the analytics function, you will:

• Support data engineering tasks by improving SAP Community data pipelines
• Improve efforts around "listening" to what users are talking about: what types of topics are trending; what users are interested in; and whether there are problems with software causing issues for users and developers. To do this you will engage in data modeling, cluster analysis, AI model application, signal detection, and content summarization. The results of these analyses will be shared with stakeholder groups in product marketing, product support, and other stakeholder groups to drive relevant actions and optimizations in the community.
• Be adept at using large data sets to find opportunities for web engagement, content and process optimization based on the analysis of multiple data sources. The right candidate will have a passion for discovering patterns and identifying problems in large data sets and working with multiple stakeholders to improve business outcomes.
• Perform ad hoc analyses of Community data to understand what's driving trends and communicate these insights in a way that other teams can react to what's happening.

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Enrolled in or recent graduate from a CS, math, or analytics program (or equivalent work experience)
• Proficient in Python, preferably with experience in pandas, numpy, scipy and web scraping libraries
• Proficient in SQL
• Proficient in Excel
• Experience with PowerBI or similar dashboarding software
• Experience with data visualization
• Ability to translate and communicate data analyses and results in a way that's easily understandable to non-experts
• Position requirements
• Familiarity with techniques such clustering, anomaly detection, etc.

Meet your team:

The Growth and Adoption team is a small team of highly motivated go-getters working on diverse projects with the ultimate goal of improving utilization and user experience of the SAP Community platform. We are located across the breadth of the US as well as Europe. We prefer getting things done over endless meetings.

You will work closely with the lead data analyst for E&C based in the Newtown Square Office.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is USD) USD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAP North America Benefits.

Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

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