Senior/Lead Captain- Casa Dani

2 months ago

New York, New York, United States teamworkonline Full time

The Role

As a Legends brand ambassador, the senior captain orchestrates a memorable guest experience by fostering a warm, pleasant and welcoming environment. They lead by example and act as impeccable hosts to deliver the highest possible level of service that is synonymous with Legends Hospitality standards.

Company Overview:

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

As a Legends brand ambassador, the senior captain orchestrates a memorable guest experience by fostering a warm, pleasant and welcoming environment.

• Thorough knowledge of food and beverage offerings including ingredients, sources, preparation methods and allergens

  • Manages pace and sequence across all steps of service by ensuring appropriate coursing, firing and clearing through proper communication with FOH/BOH staff
  • Exhibits an excellent service attitude and is willing to go the extra mile to accommodate guests
  • Inspects all aspects of the dining room including table settings, chairs and floors to ensure proper maintenance and safety, takes immediate action to correct any issues
  • Develops relationship with guests, routinely checks in with during service to ensure satisfaction
  • Accurately and efficiently prepares guests checks and accepts payment
  • Ensures side work is completed and dining room supplies are well stocked, reports any supply shortages to FOH management
  • Reviews daily specials, stations and other applicable announcements
  • Trains new hires on restaurant service standards, menu items, and food/beverage pairings
  • Must be flexible and able to adjust to meet the changing needs of the restaurant
  • Maintains a high level of professionalism and communicates effectively
  • Acts as a Legends brand ambassador when communicating with guests
  • Upholds a good self-image and can command the respect of the employees
  • Leads with consideration and patience to achieve desired results through high quality service.

    Qualifications

    • A minimum of three to five (3-5) years' experience in a similar role
  • Minimum 2 years' experience as a captain in a fine dining establishment in NYC preferred
  • Experience using restaurant point-of-sale (POS) systems
  • Ability to make responsible, impromptu decisions in accordance with the steps of service and company standards
  • Strong food and beverage knowledge, ability to properly articulate menu selections
  • Possesses strong organizational and multitasking skills
  • Is result-driven, works well under pressure in a fast-paced environment
  • Superb customer service and interpersonal skills
  • Professional, articulate, friendly, and punctual

    Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

    Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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