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Vice President Technology Support Lead

2 months ago

Brooklyn, New York, United States JPMorganChase Full time

Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Corporate Investment Bank in Markets Technology/Equities technology team you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
As a Technology Support team member in Equities Technology, you will ensure the operational stability of our trading applications.
Job responsibilities

  • Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
  • Execute policies and procedures that ensure operational stability and availability
  • Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
  • Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
  • Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Knowledge of front office trading applications and North America equity markets
  • Experience in Incident and Problem management
  • Strong communication skills to translate technical language into meaningful business impact statements
  • Working knowledge in one or more general purpose programming languages (Unix Shell, Python) plus an interest in learning other coding languages and skills as needed
  • Have an understanding of the Agile methodology
  • Have ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Have Proficieny in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

  • Working knowledge in one or more general purpose programming languages and/or automation scripting
  • Experience or knowledge of Artificial Intelligence or Machine Learning

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.