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Guest Services Representative|Part-time| PPG Paints Arena

4 months ago

Pittsburgh, Pennsylvania, United States teamworkonline Full time

Overview

The Guest Service Representative has a key role in providing a memorable experience to every guest through unparalleled service in our exceptional venue.

This role will pay an hourly wage of $16.67.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

end date 12/31/2024

Responsibilities

  • Deliver superior guest service by providing valuable assistance to guests in a professional, responsible, and courteous manner.
  • Provide directional assistance by becoming knowledgeable about locations throughout the facility.
  • Monitor kiosk supplies and notify management when replenishment is needed.
  • Complete logs and reports as requested by management.
  • Ensure that information available at the Guest Service kiosk is set up and kept in a neat and orderly fashion.
  • Log and coordinate lost and found items and our Tag-A-Kid program
  • Provide courtesy, respect, and professionalism to all guests and fellow employees.
  • Utilize computerized incident management system to log incidents reported through radio traffic

Qualifications

  • High school diploma or general education degree (GED)
  • Excellent problem-solving skills required
  • Ability to work with minimal supervision
  • Strong customer service skills
  • Excellent verbal and interpersonal skills
  • Basic computer skills
  • Professional presentation, appearance and work ethic
  • Ability to work irregular hours including, evenings, weekends and holidays
  • Ability to interact with all levels of staff including management