Senior Content Management Analyst

2 months ago

Wichita Falls, Texas, United States Wolters Kluwer Full time

TAX CONTENT ANALYST

POSITION

The Tax Content Analyst (the "Tax Analyst") is responsible for ensuring the completeness, correctness, and overall quality of CCH AxcessTM Tax and CCH ProSystem fx Tax ("CCH Software"). CCH Software is used by public and private accounting firms around the world. The Tax Analyst must be versed in tax law, capable of providing clarification and interpretation to the software development team when needed, as well as conducting tax research. Additionally, the Tax Analyst will help create customerfacing documentation, assist the Support team in resolving complex issues, and working with taxing authorities to obtain approval for government forms and associated electronic filing. Long-term opportunities include training on the software's programming language and developing the content calculations, workflow, and quality assurance. Ultimately, the Tax Analyst is responsible for the overall quality of the tax software and ensuring the best user experience.

NOTE: Software development experience is not required. All necessary training will be provided by WK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Perform product testing to ensure the software functions as designed and content is accurate and in compliance with various taxing authorities' rules and regulations
  • Conduct regression testing to ensure new product implementation or other changes do not create unexpected failure elsewhere
    • Create and publish internal and customer-facing tax resources
  • Resolve software content and tax questions posed by the Customer Support team or directly from customer

MINIMUM QUALIFICATIONS

  • Minimum 3 years of tax preparation experience, ideally with multiple tax return types (e.g., individual, partnership, corporate, etc.)
  • Minimum 2 years' experience using CCH AxcessTM Tax and/or CCH ProSystem fx Tax software
  • Bachelor's, Master's Degree in Accounting or related field

ADDITIONAL KNOWLEDGE, SKILLS, & ABILITIES:

  • Strong analytical and critical thinking skills
  • Self-motivated, organized, and effective at prioritizing and multitasking to ensure deadlines and objectives are met
  • Highly developed problem-solving skills
  • Strong attention to detail
  • Ability to thrive in a deadline-driven team environment and work under pressure
  • Strong interpersonal communication skills, with a desire to learn

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