Account Director

2 months ago


Durham, North Carolina, United States WorkSmart Full time

Description

As an Account Director, your primary responsibility will be to strategically manage and foster relationships with existing clients to drive growth and ensure high levels of client satisfaction. You will collaborate closely with key clients, understanding their needs and goals, and devising tailored strategies to meet and exceed their expectations. A key component of your role will involve engaging in roadmap conversations and delivering IT strategy solutions that address client pain points and priorities.

Core Responsibilities:

  1. Client Relationship Management:
  • Build and maintain strong, long-lasting relationships with key clients.
  • Serve as the main point of contact and trusted advisor for clients.
  • Conduct roadmap conversations to understand client pain points and priorities.
  • Develop IT strategy solutions that align with client objectives.
Account Growth:
  • Develop account growth strategies and plans to expand revenue streams through cross-selling and upselling opportunities.
  • Monitor account performance metrics and take proactive steps to optimize client satisfaction and retention.
Client Satisfaction:
  • Ensure clients receive outstanding service and support.
  • Address client issues and concerns promptly and effectively.
  • Advocate for clients internally to ensure their needs are met.
  • Conduct regular client satisfaction surveys and incorporate feedback into service improvements.
Team Collaboration:
  • Work closely with cross-functional teams to execute client strategies.
  • Provide guidance and support to account managers and other team members.
  • Foster a collaborative and positive work environment focused on client success.

Requirements:

  • Proven experience as an Account Director or similar role in account management, preferably in a B2B environment.
  • Demonstrated success in growing and retaining client accounts.
  • Strong understanding of customer relationship management (CRM) practices.
  • Excellent communication and negotiation skills.
  • Strategic thinker with a track record of developing and implementing successful account plans.
  • Ability to work effectively in a fast-paced and dynamic environment.

You'll also need:

  • Willingness to be curious about IT and helping small businesses reach their full potential
  • Excellent communication skills (written and verbal)
  • Excellent documentation and record-keeping skills

This is a hybrid position. Employees will work both on-site and remotely.

Benefits

This is a full-time salaried position with excellent benefits.

  • Health, Dental, and Vision insurance
  • Short- and Long-Term Disability, plus Basic Life, at no cost to you
  • 401(k) with corporate match
  • Wellbeing reimbursement
  • Up to 4 paid days per year for volunteer activities

Core Values

Our core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit. We all use these core values as a filter through which we make decisions. By embodying these values as an organization and as individuals, we will continue to grow and succeed.

Do the Right Thing

  • Choose the right thing, even when it's hard
  • Opt for flexibility when it makes things better
  • Bring both heart & hustle

Put People First

  • Care about the person behind the screen
  • Show compassion
  • Cultivate collaboration

Own It

  • Be the start of the solution
  • Bring the right people in
  • Commit to the outcome

Be Curious

  • Ask questions in tough situations
  • Seek to understand diverse perspectives
  • Try new things; embrace uncertainty


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