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Senior People Operations Generalist

2 months ago

Redwood City, California, United States Observe Full time

About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit

The Sr. People Operations Generalist is essential to help with our next phase of growth. You will help us build and operate our People systems, processes and practices to support our employees by driving operational efficiency and contributing to a positive employee experience.

What we're looking for:

  • Manage employee and contingent worker life cycle processes including onboarding and offboarding programs
  • Engaging directly with new hires, organizing employee orientations, tracking tasks progress and maintaining our HRIS
  • Provide a consistent, high quality employees experience while prioritizing data accuracy and confidentiality in all your work
  • Help improve and maintain US compliance activities
  • Administer US benefits program including Open Enrollment and Leaves of Absence
  • Assist with the design and execution of our annual company gatherings
  • Manage Swag orders for new hires and events
  • Proactively identify issues and continuously improve our HR operations
  • Collaborate with Finance on payroll support as needed
  • Create robust and user friendly documentation for up to date employee resources
  • Participate in ad hoc projects as needed

Who you are:

  • 4+ years of experience, preferably working in a startup environment
  • Understanding of general human resources policies and procedures
  • Outstanding knowledge of GSuite; HRIS systems (e.g. BambooHR) will be a plus
  • Excellent communication and people skills
  • Enthusiasm for operational improvements
  • Ability to balance priorities and good judgment
  • Culture champion

Compensation, Benefits and Perks

Competitive compensation including equity

Excellent medical, dental, and vision insurance options

Flexible time off

Generous holidays and parental leave policies

401K plan

Learning & Development fund to support you in your continuing education journey and professional development

Fun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit