Associate Analyst Client Reporting

1 month ago

Tempe, Arizona, United States LPL Financial Full time

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you

LPL Financial (NASDAQ: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Associate Professional within the Performance and Data Reconciliation (PDR) department on the Client Reporting Specialized Service Team (CRSST) assumes a critical role in offering expert resolutions to inquiries or requests pertaining to LPL Client Reporting Applications and software. This role involves becoming a Subject Matter Expert on Client Reporting and taking on additional responsibilities related to 3rd Party Reporting, PDR Level II Processes, and/or Client Reporting Mailbox duties. PDR serves as a dedicated liaison for addressing advanced Client Reporting escalations, with a steadfast commitment to delivering an unmatched service experience, ensuring that all Client Reporting needs are not only met but also surpassed.

Responsibilities:

  • Develop an in-depth understanding of Client Reporting Applications and software to become a Subject Matter Expert (SME).
  • Respond promptly and accurately to client inquiries, offering effective solutions and resolutions
  • Take ownership of advanced Client Reporting escalations, serving as a dedicated liaison for escalated cases
  • Proactively seek opportunities to enhance the client experience through continuous improvement initiatives
  • Collaborate with team members to provide support on 3rd Party Reporting, PDR Level II Processes, Team Projects, and/or Client Reporting Mailbox duties
  • Strive to maintain a high level of professionalism and empathy while interacting with clients to build positive relationships.
  • Continuously update knowledge of industry trends and best practices to offer cutting-edge solutions.
  • Maintain a queue SLA of 80% or more
  • Direct all inquiries through the proper channels to ensure proper processing and escalating inquiries when needed
  • Identify trends and suggest operational improvements to the PDR team
  • Actively participate in customer service, technology and continuous learning trainings
  • Collaborate with internal business partners to assist in resolving escalations
  • Adapting and adopting to process changes and the updates related to client-facing software functionality
  • Engage in Team Huddles and become a well-rounded individual that contributes to a positive team dynamic and culture

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • Bachelor's degree in Finance, Business, or a related field is preferred
  • Prior experience in client service or support roles within the financial industry is advantageous
  • Strong analytical and problem-solving skills with a keen eye for detail
  • Ability to adapt quickly to changing priorities and manage multiple tasks effectively
  • Excellent communication and interpersonal skills to engage with clients and internal stakeholders
  • Demonstrated ability to work both independently and collaboratively in a team-oriented environment
  • A passion for delivering exceptional service and a commitment to exceeding client expectations
  • Minimum one year in financial services with client facing or operations experience ( comparable experience may be considered)

Core Competencies:

  • Excellent verbal and written communication skills
  • Strong time management and organizational skills
  • Strong attention to detail with a proactive approach to solving and preventing problems
  • Ability to present complex information in a clear and concise way; strong analytical skills
  • Ability to prioritize responsibilities to ensure deadlines provided by regulators and firm are followed and identify and manage firm risk
  • Ability to perform under pressure and adapt to changes

Preferences:

  • Series 99, Securities Industry Essentials (SIE)
  • Knowledgeable in a wide range of investments and client reporting applications, including but not limited to; mutual funds, fixed income products, options, common stocks and annuities

Pay Range:

$20.23-$33.71/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offerWhy LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it's like to work at LPL? Watch this

We take social responsibility seriously. Learn more here

Want to see info on our benefits? Learn more here

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at

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