Current jobs related to Call Center Representative - Ann Arbor - IHA

  • Call Center Representative

    1 month ago

    Ann Arbor, United States Integrated Health Associates, Inc. Full time

    Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduli Call Center, Representative, Patient Care, Medical, Customer Service, Operations, Technology, Healthcare

  • Call Center Representative

    3 months ago

    Ann Arbor, United States IHA St. Joe's Medical Group Full time

    Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduli Call Center, Representative, Patient Care, Customer Service, Operations, Patient Services, Technology,...

  • Call Center Representative

    1 week ago

    Ann Arbor, United States Integrated Health Associates, Inc. Full time

    Hours 9:00 am - 1:00 pm Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates Call Center, Representative, Patient Care, Medical, Customer Service, Operations, Technology, Healthcare

  • Call Center Representative

    2 weeks ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Job Summary:We are seeking a highly skilled and compassionate Call Center Representative to join our team at Trinity Health. As a key member of our Call Center team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers. Your primary focus will be on answering incoming calls, assessing the urgency...

  • Call Center Representative

    4 days ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Job Summary: We are seeking a highly skilled Call Center Representative to join our team at Trinity Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, families, and healthcare providers.Key Responsibilities:Answering Calls: Respond to incoming calls in a timely and professional...

  • Call Center Representative

    1 week ago

    Ann Arbor, United States Trinity Health Full time

    POSITION DESCRIPTION: Hours 9:00am - 1:00pm Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and...

  • Call Center Representative

    1 month ago

    Ann Arbor, United States Trinity Health Full time

    POSITION DESCRIPTION: Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Manages patient...

  • Call Center Representative

    6 days ago

    Ann Arbor, United States Trinity Health Full time

    Hours 9:00am - 1:00pm POSITION DESCRIPTION: Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and...

  • Call Center Representative

    3 months ago

    Ann Arbor, United States Trinity Health Full time

    POSITION DESCRIPTION: Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Manages patient...

  • Call Center Representative

    7 days ago

    Ann Arbor, United States Trinity Health Full time

    Hours 8:00am - 12:00 pm POSITION DESCRIPTION: Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and...

  • Call Center Operations Manager

    2 weeks ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Job SummaryThis leadership role is responsible for overseeing the day-to-day operations of the Call Center, ensuring efficient, fiscally responsible, and customer-responsive center operations. The successful candidate will provide leadership in establishing and achieving operational goals, supervise and develop call center staff, and maintain outstanding...

  • Call Center Operator

    3 weeks ago

    Ann Arbor, United States Trinity Health Full time

    Employment Type: Full timeShift:Description: This position is 100% onsite; there is no option to work remotely. A Call Center Operator may be the first line of communication for Trinity Health System's consumers and patients. Working in a call center environment, Call Center Operators take inbound calls as well as initiate outbound calls, offering...

  • Customer Service Representative

    1 month ago

    Ann Arbor, Michigan, United States Victory Automotive Group Customer Contact Center Full time

    Job Title: Call Center Lead RepresentativeVictory Automotive Group is seeking a highly skilled and motivated Call Center Lead Representative to join our Corporate Call Center team. As a Call Center Lead Representative, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our...

  • Contact Center Representative

    3 months ago

    Ann Arbor, United States Barracuda Networks Inc Full time

    Job ID 25-155 Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers' journey. More...

  • Customer Service Representative

    2 weeks ago

    Ann Arbor, Michigan, United States Victory Automotive Group Customer Contact Center Full time

    Job DescriptionVictory Automotive Group is seeking a highly motivated and customer-focused individual to join our Contact Center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via phone, email, and text message.Responsibilities:Manage inbound and...

  • Contact Center Customer Advocate

    1 month ago

    Ann Arbor, United States Victory Automotive Group Customer Contact Center Full time

    Job Description: Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!Contact Center Customer AdvocateVictory Automotive Group is family owned and operated, since 1997, Victory Automotive Group has more than fifty dealerships across the United States. We provide outstanding opportunities for all...

  • Business Development Lead Representative

    1 week ago

    Ann Arbor, Michigan, United States Victory Automotive Group Customer Contact Center Full time

    Job Title: Business Development Lead RepresentativeVictory Automotive Group is seeking a highly skilled Business Development Lead Representative to join our Corporate Call Center team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and working collaboratively with our internal...

  • Customer Service Representative

    4 days ago

    Ann Arbor, Michigan, United States IHA St. Joe's Medical Group Full time

    Key Responsibilities:As a Call Center Representative with IHA St. Joe's Medical Group, you will be responsible for answering incoming calls, assessing the urgency of the call, and triaging and directing urgent calls according to established procedures to ensure optimal quality patient care.Additional Responsibilities:Schedule patient...

  • Customer Service Representative

    4 weeks ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Trinity Health. As a key member of our Call Center, you will be responsible for providing exceptional patient care and support to our patients, families, and healthcare providers.Key ResponsibilitiesAnswer incoming calls and assess the urgency of...

  • Customer Service Representative

    1 week ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Job Summary:As a Customer Service Representative at Trinity Health, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Answer and...

Call Center Representative

3 months ago

Ann Arbor, United States IHA Full time

POSITION DESCRIPTION: Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Manages patient referrals and/or prior authorizations, by receiving requests from internal and external customers and ensures that all requests are processed correctly and in a timely manner. Provides a high level of customer service to all internal and external customers. ESSENTIAL JOB FUNCTIONS: Answers incoming calls, assesses the urgency of the call, appropriately triages and directs urgent calls according to established procedures to ensure optimal quality patient care; may schedule appointments for urgent problems; communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Accurately and competently pages appropriate on-call providers. Schedules patient appointments; obtains appropriate information, enters preliminary account data into computer. Records messages for physicians and staff accurately, with complete information required, and ensures that it is tasked appropriately through IHA EMR system. Assists patients with MyChart-related questions. Keeps current on MyChart updates, changes and FAQs. Accurately completes the call center tool. Uses the call log and on-call MD calendar accurately and appropriately. Reviews, monitors and performs follow up on all referral requests and authorizations for outpatient procedures and/or surgeries which may include contacting specialists, insurances, practices and patients. Obtains out of network authorizations whenever possible to help patient comply with Primary Care Provider requests. Accurately documents notes into IHA systems concerning the status of referrals, authorizations or other patient information; Answers patient, insurance and office calls related to referrals and prior authorizations. Maintains familiarity with physician office and Business Services department basic services and hours of operation to respond to customer requests accurately and promptly. Ensures that any pending items received during the previous shift have been appropriately resolved. Performs other duties as assigned. ORGANIZATIONAL EXPECTATIONS: Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health. Must be able to work effectively as a member of the Call Center team. Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers. Maintains knowledge of and complies with IHA standards, policies and procedures. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines. Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences. Uses resources efficiently. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities. MEASURED BY: Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position. ESSENTIAL QUALIFICATIONS: EDUCATION: High school diploma or equivalent CREDENTIALS/LICENSURE: None MINIMUM EXPERIENCE: Up to 3 years’ previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other relevant business environment. POSITION REQUIREMENTS (ABILITIES & SKILLS): Knowledge of Call Center protocols, processes and procedures related to position responsibilities. Sufficient knowledge of mathematics. Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, EMR, ShoreTel, NextGen, Microsoft Word and Excel, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job. Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, insurance carriers, and vendors. Ability to cross-train in other areas of the department in order to achieve smooth flow of all operations. Ability to work a flexible schedule during assigned shift and cover absences in other shifts as needed. Good organizational and time management skills to effectively juggle multiple priorities and time constraints. Ability to exercise sound judgement and problem-solving skills, specifically as it relates to resolving or escalating difficult or complex issues to appropriate areas as needed. Ability to handle patient and organizational information in a confidential manner. Successful completion of IHA competency-based program within introductory and training period. Sufficient knowledge of medical terminology, billing, insurance, referrals and authorizations to perform responsibilities. MINIMUM PHYSICAL EXPECTATIONS: Physical activity that often requires keyboarding, filing and phone work. Physical activity that often requires extensive time working on a computer. Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting. Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs. Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English. MINIMUM ENVIRONMENTAL EXPECTATIONS: This job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times. #J-18808-Ljbffr