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Principal Success Architect HealthcareLife Sciences
2 months ago
Job Description
What you get to do in this role:
The Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across 1-5 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes at these accounts leading to __ customer's product adoption and value realization.
Cultivate trusted advisor status with executive customer stakeholders
Become an expert in ServiceNow value methodology and engage in regular (at least quarterly) value review with customers
Understand customer strategic goals and contribute to customer roadmap development
Execute winning co-delivery models
Develop relationships with ecosystem partners in order to deliver exceptional customer success
Develop implementation strategies and readiness process to accelerate time to value
Experience with creating and refining operating model governance
Maintain account level relationships i n order to support clear value proposition within the account
Participate in account delivery governance
Advocate/champion ServiceNow's best practices
Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
Deliver high customer CSAT metrics for assigned accounts
Qualifications:
Qualifications
To be successful in this role you have:
12+ years progressive experience as part of a professional services organization; or equivalent education/experience
Knowledge and experience with multiple ServiceNow product suites greatly preferred
Management consulting role at a top-tier consulting company, experience at a Healthcare Organization (Life Sciences, Payer, Provider), or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
Proven track record at Fortune accounts
Understanding of issues and goals driving digital transformation across industry
Depth in digital transformation design, implementation, and management
Experience in the healthcare/life sciences industry
IT, HR, or GBS Transformation experience
Experience building executive relationships with CIO, CFO, CHRO and business line leaders
Experience identifying goals and solving challenges
Experience serving as part of a client account leadership team
Experience expanding offerings with clients
Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's
5+ years large program experience (multi-tracked, OCM)
Experience managing outcomes to a CxO position
Co-Delivery experience with Big 4, large SI's
FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
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Austin, Texas, United States ServiceNow Full timeJob DescriptionWhat you get to do in this role:The Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across 1-5 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes at these accounts leading to __ customer's product adoption and value...
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