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Principal Success Architect HealthcareLife Sciences
4 weeks ago
Job Description
What you get to do in this role:
The Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across 1-5 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes at these accounts leading to __ customer's product adoption and value realization.
Cultivate trusted advisor status with executive customer stakeholders
Become an expert in ServiceNow value methodology and engage in regular (at least quarterly) value review with customers
Understand customer strategic goals and contribute to customer roadmap development
Execute winning co-delivery models
Develop relationships with ecosystem partners in order to deliver exceptional customer success
Develop implementation strategies and readiness process to accelerate time to value
Experience with creating and refining operating model governance
Maintain account level relationships i n order to support clear value proposition within the account
Participate in account delivery governance
Advocate/champion ServiceNow's best practices
Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
Deliver high customer CSAT metrics for assigned accounts
Qualifications:
Qualifications
To be successful in this role you have:
12+ years progressive experience as part of a professional services organization; or equivalent education/experience
Knowledge and experience with multiple ServiceNow product suites greatly preferred
Management consulting role at a top-tier consulting company, experience at a Healthcare Organization (Life Sciences, Payer, Provider), or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
Proven track record at Fortune accounts
Understanding of issues and goals driving digital transformation across industry
Depth in digital transformation design, implementation, and management
Experience in the healthcare/life sciences industry
IT, HR, or GBS Transformation experience
Experience building executive relationships with CIO, CFO, CHRO and business line leaders
Experience identifying goals and solving challenges
Experience serving as part of a client account leadership team
Experience expanding offerings with clients
Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's
5+ years large program experience (multi-tracked, OCM)
Experience managing outcomes to a CxO position
Co-Delivery experience with Big 4, large SI's
Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
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