Current jobs related to Global Head of Customers - Somerville, Massachusetts - Tulip

  • Global Head of Customers

    4 weeks ago

    Somerville, Massachusetts, United States Tulip Full time

    Tulip, the Frontline Operations Platform, is empowering the world's leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip's no-code platform, manufacturers can empower those closest to operations to digitally transform their facilities and gain real-time visibility...

  • Global Head of Services

    2 months ago

    Somerville, Massachusetts, United States Formlabs Full time

    To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.Formlabs is one of the most admired brands in 3D printing. And we are guided every day by our mission to increase access to digital fabrication so...

  • Head of Strategic Sourcing

    1 week ago

    Somerville, Massachusetts, United States SmartBear Software Full time

    At SmartBear Software, we equip developers with essential tools to elevate each release and exceed prior achievements. Our comprehensive suite of tools, including TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr, is trusted by millions of professionals across numerous organizations.Exciting Opportunity for a Head of Strategic Sourcing at SmartBear...

  • Global Sourcing Executive

    1 week ago

    Somerville, Massachusetts, United States Formlabs Full time

    To transform an industry, assembling an exceptional team is essential. Join Formlabs to help bring innovative professional 3D printing solutions to the forefront for designers, engineers, researchers, and artists worldwide.The Head of Global Sourcing will utilize their extensive knowledge and leadership skills to establish a supply chain that guarantees the...

  • Head Lifeguard

    19 hours ago

    Somerville, Massachusetts, United States City of Somerville Full time

    Job SummaryThe City of Somerville is seeking a highly skilled and experienced Head Lifeguard to oversee the daily operations of our aquatic facilities. As a key member of our team, you will be responsible for ensuring the safety and well-being of our patrons, while also providing exceptional customer service.Key ResponsibilitiesSupervise Lifeguard Staff:...

  • Global Supply Chain Leader

    1 week ago

    Somerville, Massachusetts, United States Formlabs Full time

    To transform an industry, assembling an exceptional team is essential. Join Formlabs in our mission to deliver revolutionary professional 3D printers to the desktops of designers, engineers, researchers, and artists worldwide.The Global Supply Chain Manager will utilize their knowledge and leadership to establish a supply chain that guarantees the production...

  • Route Driver/Warehouse Associate

    15 hours ago

    Somerville, Massachusetts, United States Boar's Head Brand Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Route Driver/Warehouse Associate to join our team at Boar's Head Brand. As a key member of our logistics team, you will be responsible for ensuring the efficient delivery of our premium delicatessen products to customers.Key ResponsibilitiesItemize and check-in delivered goods with customer...

  • Distribution Specialist

    16 hours ago

    Somerville, Massachusetts, United States Boar's Head Brand Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Route Driver/Warehouse Associate to join our team at Boar's Head Brand. As a key member of our logistics team, you will be responsible for ensuring the efficient delivery of our premium delicatessen products to customers.Key ResponsibilitiesItemize and check-in delivered goods with customer...

  • Head of Product Management

    4 weeks ago

    Somerville, Massachusetts, United States Tulip Full time

    Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve...

  • Head of Materials Development

    17 hours ago

    Somerville, Massachusetts, United States Formlabs Full time

    About FormlabsFormlabs is a leading technology company that innovates to provide value to customers in the fields of 3D printing, materials science, and supply chain management.The OpportunityWe are seeking a highly experienced and strategic leader to join our leadership team as the VP of Materials Strategy & Operations. This individual will be responsible...

  • Head of Material Strategy and Operations

    4 days ago

    Somerville, Massachusetts, United States Formlabs Full time

    Are you prepared to spearhead a global team and foster innovation within the 3D printing sector? Join Formlabs as the Vice President of Material Strategy & Operations.Company Overview: Formlabs stands at the forefront of technology, transforming the landscape of professional 3D printing. Our materials division is pivotal to our achievements, propelling...

  • Customer Engagement Representative

    4 days ago

    Somerville, Massachusetts, United States Community Credit Union Full time

    Job OverviewPosition: Teller/Customer Service Representative - 30 hours per week, with potential for additional hours if desired.Language Requirement: Proficiency in Spanish or Portuguese is essential.This role operates under the direct guidance of the Member Services Managers and/or Head Tellers, focusing on delivering exceptional service to the members of...

  • Insurance Customer Service Specialist

    20 hours ago

    Somerville, Massachusetts, United States Liberty Mutual Group Full time

    About the RoleWe are seeking a highly skilled and motivated Virtual Property and Casualty Licensed Customer Service Representative to join our team at Liberty Mutual Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional...

  • Customer Success Manager

    3 weeks ago

    Somerville, Massachusetts, United States Tulip Full time

    Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve...

  • Virtual Property and Casualty Licensed Customer Service Representative

    1 day ago

    Somerville, Massachusetts, United States Liberty Mutual Group Full time

    About the RoleWe are seeking a highly skilled and motivated Virtual Property and Casualty Licensed Customer Service Representative to join our team at Liberty Mutual Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional...

  • Lead Product Strategist

    1 week ago

    Somerville, Massachusetts, United States Formlabs Full time

    About Formlabs:To transform an industry, assembling the finest team is essential. Formlabs is on a mission to deliver revolutionary professional 3D printers to the desktops of designers, engineers, researchers, and artists globally.We are in search of a Senior Product Manager to elevate our primary eCommerce platform and enhance our marketing automation...

  • Lead Product Strategist

    4 days ago

    Somerville, Massachusetts, United States Formlabs Full time

    About Formlabs:At Formlabs, we are dedicated to transforming the landscape of 3D printing by assembling a world-class team. Our mission is to deliver revolutionary professional 3D printers to the desks of designers, engineers, researchers, and artists globally.Position Overview:We are seeking a Senior Product Manager to elevate our core eCommerce platform...

  • Campus Security and Operations Officer

    1 week ago

    Somerville, Massachusetts, United States University of Worcester Full time

    Position Overview:The University Community & Security Team plays a vital role in safeguarding the institution's assets, personnel, students, and visitors from potential threats, including theft, vandalism, and other criminal activities.Key Responsibilities:- Support the Head of Security & Operations in maintaining the University’s esteemed reputation...

  • Software Product Management Lead

    1 week ago

    Somerville, Massachusetts, United States Formlabs Full time

    To transform an industry, assembling the finest team is essential. Join Formlabs if you aspire to deliver revolutionary professional 3D printing solutions to the desktops of designers, engineers, artists, and researchers globally.We are in search of a visionary leader to define, uphold, and implement our software strategy alongside our engineering teams,...

  • Chief Software Product Officer

    1 week ago

    Somerville, Massachusetts, United States Formlabs Full time

    To transform an industry, assembling an exceptional team is essential. Join Formlabs if you aspire to deliver revolutionary professional 3D printing solutions to the desktops of designers, engineers, artists, and researchers globally.We are in search of a visionary leader to design, uphold, and implement our software strategy alongside our engineering teams,...

Global Head of Customers

2 months ago

Somerville, Massachusetts, United States Tulip Full time

Tulip, the Frontline Operations Platform, is empowering the world's leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip's no-code platform, manufacturers can empower those closest to operations to digitally transform their facilities and gain real-time visibility into the people, machines and processes involved in production--all in a matter of days.

Manufacturers of all sizes, across industries including consumer electronics, aerospace and defense, contract manufacturing, automotive, apparel, medical devices and more, have implemented Tulip's intuitive platform to solve some of the most pressing challenges in manufacturing: error-proofing processes with guided workflows, integrating industrial IoT (IIoT) technologies with legacy factory machines, and capturing and analyzing real-time production floor data.

A spinoff out of MIT, the company is headquartered in Somerville, MA, with offices in Budapest and Singapore. It has been recognized as a MES Challenger on the Gartner Magic Quadrant, Frost and Sullivan Entrepreneurial Company of the year and a World Economic Forum Technology Pioneer. You can learn more and get started for free at

About You:

  • You know the challenges in manufacturing and operations, and you believe there is a better way
  • You thrive on communicating and can do so across levels, with people from the shop floor to engineering managers to executives

You have experience building and leading a post sales organization and cultureYou know how a professional services organization functions and how to take it to the next levelYou know how to build and use tools, systems and processes of a professional services organizationYou are comfortable operating a matrix organizationYou are goal oriented and know how to motivate, lead and manage others to deliver to these goals. You thrive in a dynamic organization that is constantly growing.

  • You understand the business impact of operational improvements
  • You're ready for a start-up environment as part of a fast growing SAAS company

What skills do I need?

  • MS or higher in related engineering discipline (MBA preferred)
  • 10+ years work experience in leading professional services, management, management consulting, customer services operations or equivalent
  • Experience in commercial leadership at enterprise SaaS startups through growth stage scale-up

A successful track record of running a complex, worldwide customer and professional Services organization, including team building, organizational development and driving positive mindset and cultural changes.

  • Experience working with multi-divisional, multi-geographical customers and managing stakeholders across multiple functions
  • Interpersonal, written and oral communication skills, including running meetings and delivering executive-level presentations

A proven track record of meeting and exceeding customer and professional service financial KPIs. Understands the strategy required to consistently improve operation and organization.Comfortable and savvy working across multiple cultures.Ability to lead, inspire and motivate and align a team of industry experts and specialists towards transformational changes.A strong track record of the ability to streamline process and drive process standardization and repeatability, including aligning cross-functional stakeholders. Strong business and financial acumen. Skilled in planning, organizing, prioritizing, negotiating, and communication. Excellent verbal and written communication and customer facing skills. Highly articulate, with excellent writing and presentation skills.A proven record of hands-on involvement in project implementation and delivery. Extensive experience in the software or process industries. Attention to detail and process with sound financial management skills.Experience in delivering, implementing or managing projects for complex operational systems in at least 2 major industry verticals, preferably SaaS solutions.Experience building a program for and working with service delivery partners in an integrated global implementation environment.

  • Experience that's a plus:
  • Manufacturing and operations, Lean/ Six Sigma
  • Agile and/or scrum methodologies
  • Understanding and experience with MES, ERP, and WMS

Key Responsibilities:

  • Directly responsible for the services P&L and the company's gross and net retention KPIs
  • Foster a customer-centric culture throughout the organization by advocating for the voice of the customer in strategic decision-making.
  • Work with the leadership team to establish and maintain company goals, budgets, strategies, vision, culture, and direction.
  • Provide executive oversight with planning, developing and managing the Tulip customer adoption journey.
  • Works closely with sales, marketing and other commercial functions to help properly define client expectations and support methodologies to ensure overall organizational success.
  • Implement and manage customer feedback loops to gather insights and drive product and service enhancements.
  • Mentor and develop customer success leaders and team members, fostering a culture of continuous learning and professional growth.
  • Develop and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and advocate for their needs.
  • Develop and implement global customer success and account management strategies that align with the company's objectives and drive customer satisfaction, retention, and expansion.
  • Establish and oversee regional customer success teams, ensuring consistent delivery of services across different geographies.
  • Guide the customer services organization to create, deliver and maintain the Tulip customer journey objectives and customer adoption.
  • Meet and exceed customer services goals consistently to drive increased value and productivity gains to our customers
  • Monitor and analyze customer success and professional services metrics and KPIs to identify trends, challenges, and opportunities for improvement.

Key Collaborators:

  • Customer's key stakeholders and sponsors
  • Customer Success
  • Customer SupportProduct & Ecosystem
  • Sales & Account Management
  • Channel and Delivery Partner

Working At Tulip

We are building a strong, diverse team that values hard work, families, and personal well being.

Benefits of working with us include:

  • Direct impact on product and culture
  • Company equity
  • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, Commuter Benefits, Parental Leave, and 401k
  • Flexible work schedule and unlimited vacation policy
  • Virtual company events and happy hours
  • Fitness subsidies

We are an equal opportunity employer and building a diverse team is our top priority. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform manufacturing.