Customer Success Manager

3 weeks ago


Somerville, Massachusetts, United States Tulip Full time

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage's Top Workplaces USA and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work" for 2023.

About You:

  • You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful
  • You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives
  • You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments
  • You are customer-focused and excited to partner with customers to deliver measurable impact
  • You Google your way out of most problems, and understand that every customer sees the world a bit differently

What skills do I need?

  • BA/BS (MBA/Masters preferred)
  • Direct experience with implementing change in manufacturing and operations
  • 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or other client-facing roles in the Life Sciences industry, specifically in pharmaceuticals
  • Experience creating and leading executive presentations, and experience working with enterprise corporations and multicultural business environments
  • Experience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
  • Bias for action and client impact
  • Ability to travel (estimated 20%)

Key Responsibilities:

  • Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip's relationship with each customer
  • Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending use cases and tracking and communicating ROI
  • Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
  • Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
  • Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function

Key Collaborators:

  • Customers
  • Tulip's partners, who may also be supporting an account
  • Customer Delivery and Support teams
  • Sales
  • Product Management

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered. We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

  • Direct impact on product and culture
  • Company equity
  • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
  • Flexible work schedule and unlimited vacation policy
  • Virtual company events and happy hours

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.



  • Somerville, Massachusetts, United States Deep Health Somerville Full time

    Join Our Team at Deep Health Somerville - Client Success Specialist Job DescriptionKey ResponsibilitiesEstablish and nurture robust relationships with essential stakeholders within client organizations.Engage regularly with clients to comprehend their challenges and objectives, ensuring their satisfaction.Deliver solutions that align with client goals.Guide...


  • Somerville, Massachusetts, United States Tulip Full time

    Tulip, the Frontline Operations Platform, is empowering the world's leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip's no-code platform, manufacturers can empower those closest to operations to digitally transform their facilities and gain real-time visibility...


  • Somerville, Massachusetts, United States Burlington Full time

    Join Burlington Stores, Inc. as a Sales Floor Associate and become part of one of the largest off-price retail chains in the country. Are you a friendly, enthusiastic individual with excellent organizational abilities? Do you thrive in a dynamic atmosphere where teamwork is essential to achieving success? Is contributing positively to your community...

  • Assistant Manager

    2 days ago


    Somerville, Massachusetts, United States Athleta Full time

    Job Summary:Athleta is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager at Athleta, you will play a critical role in driving store sales and delivering results through a customer-centric mindset.Key Responsibilities:Support the development and implementation of strategies to drive store sales and achieve...


  • Somerville, Massachusetts, United States Molly Maid Full time

    Bilingual English/Spanish is requiredAre you seeking a rewarding career with training and growth opportunities? Do you desire a work-life balance with flexible scheduling?As a Customer Engagement Specialist, you play a vital role in maintaining our dedication to customer satisfaction and professionalism while fostering customer loyalty. At Molly Maid, you...


  • Somerville, Massachusetts, United States U-Haul Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the overall success of our operations.Key ResponsibilitiesAssist customers with...


  • Somerville, Massachusetts, United States Morgan Memorial Goodwill Industries Full time

    Position Title: Sales Associate ICompany: Morgan Memorial Goodwill IndustriesSUMMARY:This role is essential for delivering exceptional service to clients through effective sales techniques and efficient product presentation in a welcoming retail space.KEY RESPONSIBILITIES:Accurately and swiftly process customer transactions at the point of sale.Handle cash,...


  • Somerville, Massachusetts, United States Molly Maid Full time

    Bilingual English/Spanish is essentialAre you seeking a rewarding career with opportunities for growth and a flexible schedule? As a Customer Engagement Specialist, you play a vital role in maintaining our dedication to customer satisfaction and building lasting relationships with clients. At Molly Maid, you will bring joy and relief to our customers while...


  • Somerville, Massachusetts, United States Universal Lacrosse Full time

    Position Title: Retail Sales AssociateOverview:Universal Lacrosse is seeking a dedicated Retail Sales Associate to deliver exceptional customer service during weekday daytime hours.Key Responsibilities:Welcome and assist customers as they enter the store.Provide detailed information regarding product features, pricing, and after-sales support.Address...


  • Somerville, Massachusetts, United States Mass General Brigham Full time

    About UsAs a not-for-profit entity, Mass General Brigham is devoted to community service. We are committed to improving patient care, education, and research while taking a leadership role as an integrated healthcare system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare provides a comprehensive continuum of...


  • Somerville, Massachusetts, United States Molly Maid Full time

    Bilingual English/Spanish is a mustAre you seeking a fulfilling career with training and opportunities for growth? Do you desire a role that offers a balanced schedule without late nights or weekends?As a Customer Care and Sales Specialist, you play a vital role in maintaining our dedication to customer satisfaction and professionalism while fostering...


  • Somerville, Massachusetts, United States Morgan Memorial Goodwill Industries Full time

    Position Overview:The Sales Floor Associate is a vital part of our organization, serving as the primary point of contact for customers and donors. This role is essential in fostering a welcoming environment and ensuring a positive shopping experience.Key Responsibilities:- Operate cash registers efficiently and accurately.- Maintain the sales floor by...

  • Restaurant Manager

    7 days ago


    Somerville, Massachusetts, United States Gecko Hospitality Full time

    Job Title: Restaurant ManagerAbout the Role:We are seeking an experienced and dynamic Restaurant Manager to join our team at Gecko Hospitality. As a Restaurant Manager, you will be responsible for leading a high-volume restaurant environment, motivating and coaching a talented staff to deliver an exceptional guest experience, and upholding top-notch...


  • Somerville, Massachusetts, United States Domino's Franchise Full time

    Position OverviewAs a pivotal leader in our restaurant, you will oversee daily operations and ensure the highest standards of service and quality. Your experience in the food industry will be invaluable as you guide your team towards success.Key Responsibilities:Manage all aspects of restaurant operations during your shift.Implement cost control measures and...

  • Account Manager

    3 days ago


    Somerville, Massachusetts, United States SmartBear Software Full time

    About the RoleAs a key member of our sales team, you will be responsible for driving our account management efforts and supporting our global expansion. With our recent acquisition of Reflect, we are enhancing our AI capabilities to better serve our customers.We are seeking a highly motivated and results-driven Account Executive to join our team. The ideal...


  • Somerville, Massachusetts, United States Tulip Full time

    Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve...


  • Somerville, Massachusetts, United States Burlington Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Cashier Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a positive and professional attitude in a fast-paced retail...


  • Somerville, Massachusetts, United States Carter's Full time

    Employee Type: RegularCarter's, Inc. stands as the foremost branded marketer in North America, specializing in apparel exclusively designed for infants and young children. The Company proudly owns the Carter's and OshKosh B'gosh brands, which are available in leading department stores, national chains, and specialty retailers both domestically and...


  • Somerville, Massachusetts, United States Citizens Bank Full time

    Position Overview:As a Facilities Operations Manager, you will play a crucial role in overseeing the operational efficiency of our properties. Your expertise will ensure that our facilities are maintained to the highest standards, contributing to a safe and productive environment for all employees and clients.Key Responsibilities:1. Manage daily operations...


  • Somerville, Massachusetts, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our Store Support Team, you will be responsible for ensuring the smooth operation of our store, providing exceptional customer service, and leading a team of Store Support Team Members.Key ResponsibilitiesTeam...