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Manager of Associate Experience

3 months ago

Remote, Oregon, United States Mercy Health Full time

Thank you for considering a career at Bon Secours Mercy Health

Primary Function/General Purpose of Position

Reporting to the Director of Associate Relations, the Risk Mitigation Manager assists in supporting the key objectives of associate engagement strategies, risk mitigation and union awareness within the Associate Relations functions including campaign support, data analysis, engagement projects, market projects, training, system improvements, initiatives, and other enhancements to lead engagement activities and address vulnerabilities to ensure an excellent associate experience across the system. Build and maintain strong cross-functional partnership and collaboration, within HR and outside of HR, is required to drive resolutions that mitigate risk and address root causes to decrease disengagement of associates.

Essential Job Functions

  • Works closely with the Director of Associate Relations to manage associate relations and third-party interventions. Assist in the development of campaign preparation, including risk mitigation training, development of tools and repository of developed communication resources. Lead and supports climate surveys, assessments, and other intervention methods to uncover dysfunctionality leveraging data analytics, focus groups and interviews.
  • Participate in leading risk mitigation and union awareness activities for the organization supporting leaders, departments, and markets.
  • Provide rigorous data analysis and reporting solutions based on business needs, highlighting key trends in associate relations to actively drive proactive solutions to minimize reactive work. Responsible for all associate relations/associate experience reporting for the COE, both scheduled and on demand. Manage all system updates and enhancements within the case management system to drive insight-based analytics output.
  • Workday reporting and organizing data in a cohesive fashion for risk mitigation requests and campaigns.
  • Analyze, diagnose, and audit people programs, policies, and practices to sustain positive employee relations. Recommended updates and enhancements on said programs and policies. Communication changes to relevant customers.
  • Provide Risk Mitigation and Union Awareness Training both virtually and in person to Operations and HR Leaders (both virtually and in person).
  • Responsible for multi-system data pulls including personnel files, timecard, case management systems (Service Now) used by quality, risk, compliance, and operations when needed by the function.
  • Conducts proactive research as necessary and monitors reports, news, social media, internal communication platforms and data points pertaining to associate engagement to share insights for opportunities to improve connection and communication with our associates.
  • Identifies process improvements within the associate relations function. Responsible for assessing and collaborating with cross-functional partners to uncover operational opportunities, make recommendations, gain alignment, and deliver the agree upon solutions. Responsible for communicating the changes and monitoring changes to ensure making the desired impact.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

Bachelor of Human Resources/Management/Economics or another related field (preferred)

Masters, Human Resources, Management or another related field (preferred)

Licensing/Certification

PHR, SHRM-CP (required)

SPHR, SHRM - SCP (preferred)

Work Experience

5+ years of experience in a leadership position within Human Resources or Operations (required)

4+ of the years in Human Resources leading and or developing employee engagement strategies, and identifying factors that lead to associate disengagement (preferred)

Minimum of 2 years risk mitigation/union awareness experience (required)

  • Participating in or leading labor organizing campaigns and union awareness.
  • Analyzing data (predictive and reactive) to mitigate risk.
  • Coaching and training leaders on risk mitigation and union awareness.
  • Partnering with leaders to mitigate potential causes of associate dissatisfiers which increase organizing risk

Previous project management experience within large matrix, multi-site organization (>10,000 employees) Ideally candidate has both Operations and Human Resources experience (preferred)

Training

  • US labor and employment laws (required)
  • Microsoft Applications - Teams, SharePoint, Word, Excel, PowerPoint, Notes (required)
  • Workday (preferred)

Patient Population

Not applicable to this position

Working Conditions

  • Periods of high stress and fluctuating workloads may occur.
  • Long-distance or air travel as needed- not to exceed 10% travel.
  • General office environment.
  • May have periods of constant interruptions.
  • Required to car travel to off-site locations, occasionally in adverse weather conditions.

Skills

  • Provide support for risk mitigation situations up to and including participating in union organizing campaigns.
  • Analyze data and processes and see root causes for process improvement.
  • Build relationships with people from different backgrounds, functions, and levels in the organization.
  • Comfortable with managing conflict and confrontation
  • Demonstrated values of integrity, human dignity, compassion, stewardship and service.
  • Manage changing priorities and multiple projects simultaneously.
  • Self-motivated with strong initiative to achieve high standards/results.
  • Excellent presentation skills.
  • Protect highly confidential and sensitive information.
  • Acts with a sense of urgency.
  • Team-oriented and collaborative approach.
  • High-quality judgment, EQ, and sound decision-making.
  • Think analytically and critically.
  • Comfortable in a fast-paced environment.
  • Manage through ambiguity and change.
  • Proficient with Microsoft Office Suite (Word PowerPoint, Excel, and Teams, Notes, SharePoint) database management) required.
  • Excellent written and verbal communication and interpersonal skills and written reports are essential.

Bon Secours Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • Employer contributions to retirement savings plan when eligible
  • Paid time off
  • Educational Assistance
  • And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Department:

SS Human Resources - Diversity & Inclusion

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR a), a) and a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at