Sales Coordinator
2 weeks ago
BASIC FUNCTIONS
The Sales Coordinator ensures that the sales booking process is promoting quality and service to the guests with efficiency and professionalism.
CORE COMPETENCIES
Customer service/relations, decision making, teamwork, work methods, innovation, leadership, creativity, empathy, empowerment, technical/software competency.
QUALIFICATIONS – EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE
MUST HAVE MINIMUM OF ONE YEAR EXPERIENCE WITH OPERAHigh school graduate or equivalent.
Minimum two years' experience in front desk, reservations, or sales coordinator.
Knowledge of basic computer programs and platforms, to include Office 365
Minimum typing skills of 40 words per minute.
ESSENTIAL FUNCTIONSExcellent communication skills and professional interaction with guests/team whether email, phone or in-person.
Strong organizational skills, detail oriented and excellent follow through with tasks.
Responsible for reservations for transient/group guests calls, and request through on-site managers.
Knowledgeable of all aspects of the hotel facilities and area attractions
Handle all transient and group routing, credit card authorization forms, routing, and folio request. Sertifi
Building new group blocks
Group notes
Setting up group billing/routing
Attend Pre-con meetings when required as directed
Noting special request for group guest or VIP's and more as directed
Bring any inventory or group block challenges to the attention of Director of Sales & Marketing
Reconcile monthly commission for Online Travel Agents (OTAs)
Rooms Control: Balance room type inventory, pre-block VIP guest or special request.
Manage Nor1 request weekly
Manage Reservation email requests and inquiries
Activate "manual system" in the event of system downtime.
Handle all guests' special requests in a professional manner following OTH Hotels Resorts standards
Complete as directed and to specifications, all necessary projects, tasks within specified deadlines.
Support and complete tasks for the overall success of the reservation and sales department.
Assisting Front Desk with access to channel manager platforms for any Failed to Interface reservationsSynxis, Expedia, , RCI, Hopper, Hotwire and HotelTonight
MARGINAL FUNCTIONSOpening service ticket for any updates need on the systems used for reservations.Navis Support Helpdesk
RCI
Nor1 Support
Constantly monitor reservations booked for accuracy.
ENVIORNMENT
Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit florescent overhead lights. Comfortable ventilation with little circulation of air.
Source: Hospitality Online
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