Sales Coordinator

2 weeks ago

Dallas, United States Le Méridien Dallas by the Galleria Full time

BASIC FUNCTIONS

The Sales Coordinator ensures that the sales booking process is promoting quality and service to the guests with efficiency and professionalism.

CORE COMPETENCIES

Customer service/relations, decision making, teamwork, work methods, innovation, leadership, creativity, empathy, empowerment, technical/software competency.

QUALIFICATIONS – EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE

MUST HAVE MINIMUM OF ONE YEAR EXPERIENCE WITH OPERA High school graduate or equivalent. Minimum two years’ experience in front desk, reservations, or sales coordinator. Knowledge of basic computer programs and platforms, to include Office 365 Minimum typing skills of 40 words per minute.

ESSENTIAL FUNCTIONS

Excellent communication skills and professional interaction with guests/team whether email, phone or in-person. Strong organizational skills, detail oriented and excellent follow through with tasks. Responsible for reservations for transient/group guests calls, and request through on-site managers. Knowledgeable of all aspects of the hotel facilities and area attractions Handle all transient and group routing, credit card authorization forms, routing, and folio request. Sertifi Building new group blocks Group notes Setting up group billing/routing Attend Pre-con meetings when required as directed Noting special request for group guest or VIP’s and more as directed Bring any inventory or group block challenges to the attention of Director of Sales & Marketing Reconcile monthly commission for Online Travel Agents (OTAs) Rooms Control: Balance room type inventory, pre-block VIP guest or special request. Manage Nor1 request weekly Manage Reservation email requests and inquiries Activate “manual system” in the event of system downtime. Handle all guests’ special requests in a professional manner following OTH Hotels Resorts standards Complete as directed and to specifications, all necessary projects, tasks within specified deadlines. Support and complete tasks for the overall success of the reservation and sales department. Assisting Front Desk with access to channel manager platforms for any Failed to Interface reservationsSynxis, Expedia, Booking.com, RCI, Hopper, Hotwire and HotelTonight

MARGINAL FUNCTIONS

Opening service ticket for any updates need on the systems used for reservations.Navis Support Helpdesk support@thenavisway.com RCI rental.inventorychange@rci.com Nor1 Support support@nor1.com Constantly monitor reservations booked for accuracy.

ENVIORNMENT

Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit florescent overhead lights. Comfortable ventilation with little circulation of air.

Source: Hospitality Online

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