Sales and Catering Coordinator

3 weeks ago

Dallas, United States Rosewood Hotels & Resorts Full time

Job Description

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Job summary -

To maintain a positive public image for Rosewood Mansion on Turtle Creek while actively supporting the sales, catering, marketing and revenue team through an efficient and smooth execution of all department duties.

Essential Duties and Responsibilities - (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position

* Perform all administrative tasks for the department
* Receive and distribute sales and catering inquires
* Prepare and distribute daily and weekly catering function sheets
* Maintain sales and catering filing system
* Maintain accurate files in Delphi/Sales Force
* Maintain weekly and monthly Delphi/Sales Force audit reports
* Prepare door cards, menu cards, a la carte menus, buffet labels, welcome packets, etc. for groups and events
* Setup WiFi and instruction cards for all groups and events
* Order AV and floral orders on a weekly basis and review daily for additions/changes, etc.
* Book and coordinate all in-house meetings and events
* Prepare banquet checks and monthly department sales summary
* Provide RFP assistance for corporate, group and catering managers
* Work with managers on proposals, contracts, client events, sales trips, special projects, etc.
* Assist managers with monthly and quarterly production reports
* Maintain adequate supplies and produce departmental orders through Birch Street ordering procedures
* Provide marketing support, particularly during marketing budget process
* Create Open Table restaurant reservations
* Facilitate site visits and tours for managers when required
* Book bridal portraits as required
* Create, log and monitor all gift certificate requests
* Assist Sales Manager with Travel Industry requests and bookings
* Research and coordinate commission payments on weekly basis
* Coordinate catering room reservation requests and wedding comp usage requests
* Provide Group Rooms Control support
* Rooming lists
* Audit Sales Force and Opera
* Routing
* Group Room booking links
* Courtesy (elastic and non-elastic) room requirements

Experience -

* 1-2 years hotel, restaurant, office, etc. experience preferred

General Skills -

* Perform job functions with attention to detail, speed, and accuracy
* Prioritize, organize and follow-up on all actions
* Be a clear thinker, remaining calm and resolving problems using good judgment
* Follow directions thoroughly
* Understand guest service needs
* Work cohesively with co-workers as part of a team
* Work with minimal supervision
* Maintain confidentiality of guest and client information and pertinent hotel data.

Technical Skills -

* Strong written and verbal communication skills
* Proficient in Word and Excel
* Exceptional interpersonal skills - able to work closely with all internal associates
* Ability to prioritize and organize work assignments
* Affinity for detail
* Ability to meet deadlines

Education or Certification -

* College degree preferred

Language -

* Required to speak, read and write English

Physical Requirements

* Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

About Us

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One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.

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