Client Success Manager

1 week ago

Los Angeles, California, United States Committee for Children Full time

Hi, we're glad you're thinking about joining us.


Are you looking for purpose-driven work where Client Success makes a positive impact on communities around the world? If so, then Committee for Children is an amazing place to grow your career as a
Client Success Manager. We're a social enterprise dedicated to advancing the well-being of children through social-emotional learning (SEL).

As a Client Success Manager at CFC, you will be supporting one of the largest districts in the country with the objective of ensuring customer satisfaction, product adoption, renewal, and expansion.

This position is located in Los Angeles, CA.

Our team is collaborative, creative, and passionate about our work. Every day brings new challenges, and we jump at the opportunity to solve them.

So, if you're looking for a place that values your unique perspective and empowers you to do great work, then CFC is the place for you.

You'll have an opportunity to make an impact every day.

You'll have a say in the direction your career takes, the skills you learn, and the way we use Client Success to transform the lives of children.


Let's talk about benefits.
What we do matters.

But we can't achieve our goals unless we empower every team member to pursue their own goals and live a fulfilling personal life.

Our benefits, perks, and rewards are aimed at doing just that:
helping you live your best life at CFC.

  • We cover 100% of your premiums for medical, dental and vision coverage and 60% for your dependent's medical and dental premiums
  • Retirement plan + company match up to 3%; CFC also may make an annual discretionary nonelective contribution on your behalf at the end of the year
  • A flexible work subsidy: $100 per month that you can use on things like phone and internet costs, office supplies, or even commuting costs
  • 16 paid holidays (including winter break and 1 floating holiday), 3 weeks' vacation in your first year, and separate sick leave accrual
  • Other great benefits include: monthly contribution to childcare and/or dependent expenses, FSA account, parental leave, sabbatical leave, employee assistance program, annual wellness reimbursement, growth and development opportunities, disability and life insurance.

What you'll do when you join us:

  • Partner with district and internal stakeholders to ensure schools are informed, engaged, and set up for success during the customer journey phases: Adoption, Program Use, and Loyalty/Retention.
  • Coordinate outreach at key points in the customer lifecycle to drive adoption and value across school sites. Provide consultation and planning during onboarding, schedule and run trainings, and iterate off of baseline materials to support individualized needs. Reach out proactively to clients to track progress and improve implementation.
  • Leverage data to track program usage, identify schools who appear to be stalling, and reach out to provide intervention support, including proactive planning calls and followup, and coordinating additional support from the Implementation or Educational Partnerships team members.
  • Work creatively to meet the specific needs of schools, including project management of bespoke approaches to resources development, implementation planning, training formats etc. to align to client goals and implementation models.
  • Develop strategic action plans to support client initiatives, including goals around engagement and implementation, in collaboration with district specialists and other internal stakeholders.
  • Meet team KPIs such as license setup, slowtostart, low usage, or adoption issues. Collect, synthesize, and report customer feedback to ensure the organization can assess and respond to client needs.
  • In collaboration with internal and district stakeholders, ensure that schools are receiving mass communications or bespoke communications, at key touchpoints across the customer journey.
  • Act as a liaison for district and CFC technical stakeholders, including acting as point of escalation to address client technical issues or resource needs.
  • Work crossdepartmentally to create orientation and training materials and experiences for SEL leadership implementing our programs, staying informed of current trends in Education, particularly around the areas of SEL and policy and advocacy.

Here's what we're looking for:

  • 3+ years' experience working in client success management or a similar role
  • Bachelor's Degree (education focus a plus)
  • Understanding and competency in K12 education
  • Experience leading and/or managing the implementation of programming, preferably education curriculum, across a district or site.
  • Proven ability to manage multiple projects and timelines, and handle competing priorities
  • Desire to take ownership for customer's success with ability to guide the client through the implementation process
  • Strong communication, critical thinking, and problemsolving skills
  • Competency with data reporting and analysis with b

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