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Customer Success Manager
4 months ago
QTRAC
Qtrac is looking for a motivated, fearless, and persistent Software Sales Executive with an enthusiastic attitude to prospect and cultivate new business for our Qtrac platform.
You have more than likely been queued by a Qtrac product, and we welcome you to join the journey of queuing people and the places they go today
Who we are:
Qtrac is a world-leading cloud-based queue management platform that serves thousands of customers every day. Our SaaS platform enables small business and large enterprises to manage their customers through virtual queueing and appointment scheduling. Qtrac's dynamic reporting capabilities allows businesses to easily uncover data to create efficiencies and new opportunities for growth. Qtrac services businesses across all industries including telecommunications, retail, education, utilities, government, hospitality, banking, and more. We ensure customer success by providing world-class service, support, and catered solutions.
Why should you join?
Qtrac was founded on an entrepreneurial spirit. Our continued growth and success is driven by the determination and talent of our team. We recognize that our team is our primary asset, and we believe in providing them with a positive, rewarding work environments. Be a part of a team that pursues excellence with dedication, integrity, and service.
What's in it for you?
· Career Development
· Full Comprehensive Benefits Package
· Education Reimbursement – want to advance your career? Lavi will assist with that
· Employee Referral Program – we believe good people know good people. If you refer a friend and they get hired on, we'll give you $500
· Fun Express Benefits – From food, to attractions to vacations. Lavi employees receive discounts on all the fun.
· Verizon Wireless – Is Verizon your cellular carrier? As a Lavi employee you get up to 17% discount off anything from billing to accessories.
Job Summary
The Customer Success Manager thrives at increasing customer retention by being a successful problem-solver, good listener, and an excellent solution-based consultant for our Qtrac Software. They are responsible for increasing product engagement through providing updates on new features and potential integration points, while also developing a strategic business plan for cultivating prospective business. The Customer Success Manager will listen to the customer's desired business outcomes and provide them with the best possible solutions Qtrac can provide to achieve their vision.
Qualifications
· 2 years experience selling a SaaS product or 2 years in a Customer Success role.
· Outstanding communication and negotiating skills.
· Experience in working with CRM applications.
· Bachelor's degree or equivalent.
· Able to travel 25% of the time
· Job Type: Full-time
Requirements
· Bachelor's degree in Business, or related field
· Extraordinary communication skills and ability to deliver complex messages in a simple manner to a variety of different stakeholders
· Strong technical capabilities including working knowledge of Excel, PowerPoint and Word
· Knowledge of project management and processes
· Thrive in an open and dynamic work environment and can anticipate customer challenges through your pre-meeting research
· Exceptional strategic thinker and a team player
To Apply (If applicable)
