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Customer Success Manager
1 week ago
As we continue to grow, we are seeking a Customer Success Manager to ensure our clients experience the full value of our solutions.
Key Responsibilities:
Client Relationship Management:
Foster and maintain strong relationships with our clients, ensuring they derive maximum value from our services.
Onboarding and Training:
Guide new clients through the onboarding process, ensuring a smooth transition and providing training on our platform's functionalities.
Feedback and Improvements:
Gather client feedback and work with the product and tech teams to relay and prioritize essential features or improvements.
Performance Reviews:
Conduct regular check-ins and reviews with clients to gauge their satisfaction, address any challenges, and strategize for future success.
Technical Support:
Provide basic technical support related to our platform and liaise with the technical team for complex issues.
Collaborate:
Work closely with sales, product, and tech teams to ensure a unified approach to client success.
Qualifications:
Must-Have Skills:
Proven experience in customer success or account management roles, preferably in logistics or tech sectors.
Strong communication and interpersonal skills.
Ability to grasp technical aspects of a platform and convey them simply to clients.
Problem-solving aptitude and a proactive approach.
Preferred Experience:
Familiarity with container logistics or relevant freight operations.
Proven track record of maintaining and expanding client relationships.
Technical proficiency, especially in troubleshooting software or platform-related queries.
What You Can Expect Working with us:
A dynamic environment where innovation is celebrated and encouraged.
Opportunity to work with a diverse clientele, ranging from startups to industry giants.
A supportive team that prioritizes collective success and growth.
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