Customer Success Associate

2 months ago


Los Angeles, California, United States MoeGo Full time

Our Mission:

Uplift pet industry by empowering every one in this space.

About the role:

Our users are business owners and employees who love to take care of pets. They started the business with gut and determination but might be lacking experience in business operations. MoeGo is built to empower every pet business by leveraging technology.

We are looking for a Customer Success Associate who has the passion for leveraging technology to empower small business owners, is eager to learn, and aspired to deliver the best of the best customer experience.

Responsibilities:

  • Solve problems for our users. We constantly hear our customers say "the best customer support I've ever had." As a member of our superstar CS team, you will be responsible for solving problems for our users. You will troubleshoot and escalate support tickets from the beginning to the end. Spread the love and delight our users in every interaction. You are here to set the standard of the industry-best customer service.
  • Be the trusted advisor to our users. Every pet business is unique. Some just started, and some are experiencing growing pains. We see ourselves as a trusted partner to our users. You will help our users to learn and get the most out of MoeGo while you are in support chat. You will share and guide our users with industry-leading best practices.
  • Be the voice of our users to the internal team. MoeGo cannot get today without our users. Since day one, we've been working closely with our users to build and improve our product. We hear them, make friends with them, and understand the ins and outs of their daily operations, challenges, and achievements. Being frontline with our users, you will have the most updated learnings and insights about our users and the industry, you will facilitate them to the internal team. You will appear in important meetings like product planning as the voice of our users.

Qualifications:

  • You have great communication skills. You are genuine, warm, positive, engaging, connect well with people, and ready to resolve any challenges
  • You also have strong analytical, debugging, and problem-solving skills
  • You have a growth mindset and view setbacks as learning opportunities, not failures
  • You have a strong intrinsic motivation to be a top performer

Details:

  • Remote available
  • Support channels: Intercom chat (80%), phone call & email (10%)

Why us:

  • We strive to build world-class products and services for pet industry
  • Opportunity to contribute to millions of pet businesses and hundreds of millions of pet parents
  • Join the rocket ship at early stage
  • Surrounded by former key employees from top-tier tech companies
  • Competitive salary package
  • Competitive employee benefits plan, insurance covering whole family members

Contact:

  • Email your resume to:
  • Attach your answer to the question: Why are you interested in joining MoeGo?


  • Los Angeles, California, United States Rula Full time

    We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's...


  • Los Angeles, California, United States NVIDIA Full time

    We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer's NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer's business goals and...


  • Los Angeles, California, United States RFgen Software Full time

    Rfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in ensuring the seamless adoption of our SaaS-based barcode and mobility solutions...


  • Los Angeles, California, United States Resilience Full time

    About UsResilience is the next-generation cyber risk company that's on a mission to help make the world cyber resilient. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is rewriting the...


  • Los Angeles, California, United States Phonexa Full time

    Phonexa is a leading tracking and distribution solution that delivers the data you need to make strategic marketing decisions.JOIN OUR TEAM?Phonexa boasts a great team culture where hard work is not only appreciated but also rewardedWe are one of Los Angeles Business Journal's 2019 Best Places to Work and a 2019 Great Place to Work-Certified Company. At...


  • Los Angeles, California, United States Phonexa Full time

    Phonexa is a leading tracking and distribution solution that delivers the data you need to make strategic marketing decisions.JOIN OUR TEAM?Phonexa boasts a great team culture where hard work is not only appreciated but also rewardedWe are one of Los Angeles Business Journal's 2019 Best Places to Work and a 2019 Great Place to Work-Certified Company. At...


  • Los Angeles, California, United States Qtrac Full time

    QTRAC Qtrac is looking for a motivated, fearless, and persistent Software Sales Executive with an enthusiastic attitude to prospect and cultivate new business for our Qtrac platform.You have more than likely been queued by a Qtrac product, and we welcome you to join the journey of queuing people and the places they go todayWho we are:Qtrac is a world-leading...


  • Los Angeles, California, United States MoeGo Full time

    【Customer Success Internship Opportunities】Customer Success team plays an important role to convey what we value about our customers and products by addressing customer's problems with care and timely response. The members from this team are also exceptional with diversified backgrounds and vitality. -Job Responsibilities for Customer Success...


  • Los Angeles, California, United States MoeGo Full time

    【Customer Success Internship Opportunities】Customer Success team plays an important role to convey what we value about our customers and products by addressing customer's problems with care and timely response. The members from this team are also exceptional with diversified backgrounds and vitality. -Job Responsibilities for Customer Success...


  • Los Angeles, California, United States Sellers Hub Full time

    We are leading the charge in logistics innovation, leveraging technology to optimize container logistics. Our goal is to enhance the efficiency and reliability of freight operations. As we continue to grow, we are seeking a Customer Success Manager to ensure our clients experience the full value of our solutions.Key Responsibilities:Client Relationship...


  • Los Angeles, California, United States sweetgreen Full time

    The Sr Manager, Customer Success will design and oversee the creation and execution of strategies to optimize the customer support experience. They will create and implement a variety of solutions that will support continuous improvement (in-bound support, recovery, and insights) as well as build customer retention and frequency through outreach. You are...


  • Los Angeles, California, United States Philips Full time

    Job TitleEnterprise Customer Success Manager, Healthcare (West Zone) Job Description Enterprise Customer Success Manager - West ZoneAs the Enterprise Customer Success Manager, you will direct and guide the activities of customer programs consisting of multiple and interdependent projects executed to contribute to the delivery of its intended benefits. The...


  • Los Angeles, California, United States Churn Control Full time

    Job DescriptionCustomer Success Learning ProgramBecome a Skilled Customer Success Manager for B2B SAAS ProductsThis unique opportunity aims to enhance your expertise and join a global community to advance your career in customer success.What You Will Learn in the Program:The Special Characteristics of SAASRevenue Model Based on SubscriptionsCustomer...


  • Los Angeles, California, United States TenOneTen Full time

    Our mission is to humanize the internet.Since our launch in 2018, Emotive has created the category of human-to-human marketing, enabling eCommerce merchants to scale 1:1 relationships with customers through conversational texting.Were extraordinarily proud of the company weve built. Were a driven, passionate, responsible group that values personal and...


  • Los Angeles, California, United States DK - SANDLER BROTHERS INC Full time

    Benefits:Competitive salaryPosition: Customer Service/Sales Associate Team MemberAbout DK Sandler Bros.: Established in 1945 in Los Angeles, CA, DK Sandler Bros. specializes in manufacturing and distributing a wide array of cleaning, wiping, safety, and paper products. With a robust presence in Southern California and a nationwide distribution network, we...


  • Los Angeles, California, United States Scotia Corporation Full time

    Title:Senior Customer Experience Associate - Place Scotia, Pointe Claire (22.5 hours) Requisition ID: 114247Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.What youll be doingOur Senior Customer Experience Associates are the face, character and heart of our banks. Scotiabank is a place where we put our...


  • Los Angeles, California, United States Goalbook Full time

    Are you a former special education teacher or school leader with business experience looking for your next challenge in the education space? At Goalbook, our mission is to empower teachers to transform instruction so that ALL students can succeed. We partner with 1,000+ school districts in 46 states, working closely with them to support educators with...


  • Los Angeles, California, United States Goalbook Full time

    Are you a former special education teacher or school leader with business experience looking for your next challenge in the education space? At Goalbook, our mission is to empower teachers to transform instruction so that ALL students can succeed. We partner with 1,000+ school districts in 46 states, working closely with them to support educators with...


  • Los Angeles, California, United States M13 Full time

    One of M13's LA-based portfolio companies seeks a Customer Support Lead for its fast-growing B2C start-up. The ideal candidate is a strategic customer support leader who will work closely with the internal team to resolve customer issues efficiently and lead the company's offshore customer support team.As Customer Support Lead you will:Lead and scale a team...


  • Los Angeles, California, United States Cintron Solutions Full time

    Job Description Job Description We're looking for a Customer Relations Associate to join our progressive marketing & sales firm in the Los Angeles area. Our firm conducts tailored marketing and promotional campaigns for some of the largest brands in the nation Our staff works with a multitude of community partners to maximize our outreach and ensure that...