Account Manager

4 weeks ago

Austin, Texas, United States Braze Full time

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to AI-powered experimentation and optimization, Braze enables companies to build and maintain engaging relationships with their customers that foster growth and loyalty.

As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze's growth customers, ensuring they are maximizing value through use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics.

WHAT YOU'LL DO
  • Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
  • Acquire and maintain best-in-class product knowledge and industry trends
  • Proactively analyze customer product usage and identify growth opportunities
  • Effectively communicate customer feedback to the Braze product team
  • Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing
  • Coordinate resources to drive feature adoption
  • Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage
WHO YOU ARE
  • Drive, intellectual curiosity, and a relentless commitment to excellence
  • Background in SaaS sales for Mobile and/or Marketing Technology
  • Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze's SMB customer segment
  • Outstanding verbal, written, and stand-up presentation skills
  • Prior experience with CRM, or other CRM used to manage the sales pipeline
  • Excellent organizational skills and time management abilities
  • The capacity to handle multiple competing priorities
  • Proven ability to quickly get up to speed on new cloud apps and tools
  • An accomplished networker in your daily life through social media and other mediums
  • Up-to-date on digital trends, especially in the mobile, web, and email space
  • Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint)
WHAT WE OFFER
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work
ABOUT BRAZE

Braze is proudly certified as a Great Place to Work in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK's Best Workplaces and #10 on Fortune's Best Workplaces in New York. We were also featured in U.S. News Best Technology Companies to Work For. We have headquarters in New York City and employees in nearly 50 remote locations worldwide.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you unique.

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