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QuickSTAT Air Logistics Healthcare Manager

3 months ago

Jamaica, New York, United States Kuehne Nagel Full time
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York is looking for a new QuickSTAT Air Logistics Healthcare Manager to join our Air Logistics team. Your Role You will manage and monitor key account customers, ensuring compliance with all agreed company policies. Your responsibility is to consistently satisfy the needs of QuickSTAT customers and promote excellence in customer service throughout the organization. Collaborate with Operations and Sales Management to maximize client satisfaction. Additionally, you'll work with JFK Management on the JIR (Job Incident Report) and assist with investigation timelines. Your Responsibilities
  • Ensure
    client satisfaction, Monitor and manage the overall daily operation during
    assigned shift. Offering
    assistance/guidance to all that need it.
    Correct and alert potential or actual problems to the Director of Customer
    Service. Manage internal departments as
    assigned
  • Specialist (Biopharma) courier
    operations
  • Excellent broad understanding of
    courier operations including Import / Export / Warehouse & Transport
  • Specific knowledge of Clinical
    Trial Logistics to include:
  • Temperature controlled shipping and
    packing
  • Clinical trial courier operations
    and client set up
  • Broad understanding of regulatory
    requirements specific to Clinical Trial Logistics
  • Contribute, develop & implement
    new procedures and policies that increase efficiencies and achieve a high
    standard of performance from the staff
  • Assess staffing needs daily to
    ensure all work is being captioned on all QIC systems
  • To undertake any other reasonable duties/responsibilities at the request of the Senior Management.
  • Ensure compliance with
    company policies and procedures
  • Report to National Air Logistics Healthcare Manager
  • Schedule: Monday- Friday 9am-5pm

Your Skills and Experiences
  • Associate's degree or equivalent experience
  • 10+ years of customer service experience in
  • 5+ years of management experience healthcare/biopharma logistics
Good Reasons to Join At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $80k-$100K. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1