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Global Logistics Operations Agent

2 months ago


Jamaica, New York, United States AIT Worldwide Logistics Full time
About the Role

Air Export Operations Agent III at AIT Worldwide Logistics is responsible for coordinating the day-to-day export of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests.

Key Responsibilities
  • Receive and validate customer order details, including cargo value, embargoes, and documentation requirements.
  • Identify the best routing and transit options for customer requests and secure quotations from vendors.
  • Issue customer or overseas office/agent quotations and confirm acceptance.
  • Perform TSA Known Shipper Checks and secure bookings from airlines.
  • Dispatch inland carriage with subcontractors if applicable and accrue costs in CargoWise.
  • Issue customer booking confirmations and confirm timely delivery/receipt of cargo.
  • Receive and validate customer documents, including AES data elements and master air waybills.
  • Track and confirm flight departures and update system milestones.
  • Issue AIT House air waybills according to customer and destination requirements.
  • Upload documents to edocs in CargoWise and send pre-alerts to overseas offices/agents.
  • Confirm final costs and ensure all are accrued and final profitability checks are complete.
  • Issue invoices to customers/overseas offices as required and distribute documents according to shipper requirements.
  • Manage customer reporting and additional system milestones as required.
Requirements
  • A team player with a strong work ethic and appreciation for ownership, independence, accountability, and autonomy.
  • A growth mindset with a passion for improving oneself and the company, being open to change, and doing things differently.
  • Excellent customer service skills with the ability to build relationships and provide a world-class experience.
Preferred Qualifications
  • Associates degree or equivalent.
  • 4-6 years of freight forwarding experience.
  • Dangerous Goods Certification.
  • Certified CargoWise Specialist (CCO) required.
  • Certified CargoWise Specialist (CCS) preferred.
  • Proficiency in CargoWise.
  • Advanced math and geography skills.
  • Ability to analyze numerical data and understand components, relationships, find patterns, and draw conclusions.
  • Strong organizational and time management skills.
  • Advanced knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
  • Intermediate knowledge of country regulations and AIT policies and procedures that minimize risks to the customer and company.
  • Ability to add, subtract, multiply, and divide using units of currency, weight, volume, and distance measurements.
  • Proficiency with using MS Office.
  • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
  • Read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents.
  • Ability to communicate and interact effectively with a variety of people and present information in large group settings.
  • Responds promptly and professionally to customer needs and solicits feedback to improve performance.