Student Operations Specialist

2 months ago

Dallas, Texas, United States Marker Learning Full time

About Marker Learning:

Marker Learning is on a mission to help schools and parents access more affordable and accessible learning disability (e.g., dyslexia) assessments. 1 in 5 students has a learning disability such as dyslexia, which makes it harder for them to read, spell, and write--despite their intelligence. While receiving a proper evaluation for a learning disability could be the most impactful event in a student's life, it is estimated that only 4% of students receive a diagnosis because of the high costs of evaluations and lack of access to qualified psychologists. Undiagnosed students are 3x more likely to drop out of high school, 5x more likely to be unemployed, and tend to experience elevated levels of anxiety and depression.

By leveraging proprietary technology developed by leading experts, the end-to-end Marker evaluation is completed in a fraction of the time compared to traditional assessment methods. Marker is a rapidly growing start-up backed by some of the most mission-driven and reputable venture capital firms and education non-profits.
Join us in our mission to inspire and support all students on their unique learning paths


About the Role:

We are seeking a dynamic Student Operations Specialist to support Marker Learning's school district partners. The ideal candidate is passionate about education, organization, and operational efficiencies and has strong problem-solving skills. This hybrid role will report to the Customer Experience Manager and will include a blend of operations, relationship building with school districts, and leading new initiatives.

What you'll do:

  • Be the face of Marker Learning for our district partners by coordinating on-the-ground logistics to ensure student evaluations run smoothly while providing warm and professional customer service
  • Create and foster strong relationships with district psychologists, diagnosticians, and school district administrators to build a partnership with our school districts
  • Serve as the liaison between on-site school district staff, Marker's internal departments, and Marker's network of psychologists and proctors to ensure all students are scheduled for an evaluation in a timely manner
    • Collaborate with school district psychologists and diagnosticians to identify students to be evaluated Marker Learning
    • Own all parent and guardian communication to gather the necessary consent needed for an evaluation
    • Educate parents and guardians via phone and email about Marker's services and field any questions regarding their child's evaluation
    • Review all district documentation for students and upload necessary documents for a psychologist to review before an evaluation
    • Schedule and reschedule (when needed) all student evaluations within assigned district via internal scheduling software
    • Ensure all evaluations occur during scheduled times by coordinating with psychologists, proctors, and necessary district personnel
  • Confirm reports are turned in according to district due dates and connect with district contacts to ensure client satisfaction with each report
  • Proctor evaluations on an ad hoc basis
  • Be a thought partner with internal teams, providing feedback, piloting strategies for success, and informing product development

Qualities of the ideal candidate:

  • Spanish fluency (District/state dependent)
  • Bachelor's degree in education or psychology or equivalent experience
  • Background in special education
  • Passionate about the mission of Marker Learning with a strong interest in learning how school districts operate to support students
  • Comfortable with independently using various technologies/tools including but not limited to ClickUp, Google Suite, and Zendesk
  • Exceptional judgment and problem-solving skills
  • Strong operational and organizational skills with a talent for multitasking
  • Adaptable and reactive to changing business needs and initiatives
  • Excellent communication skills and ability to work cross-functionally & build strong relationships
  • ​​Ability to navigate ambiguity and lead new initiatives to support our school districts
  • Experience working in an administrative assistant role or a school environment

Requirements:

  • Adhere to district & Marker policies and protocols
  • Pass a background check & district clearance process during onboarding
  • Access to reliable transportation/ability to travel between campuses

Interested? Great Here's what you should know:

At Marker Learning, we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life — including, but not limited to, race, gender identity, sexual orientation, and disability status. We are a mission-driven team out to provide reliable and affordable testing to every student who requires it, and we believe that Marker Learning has the potential to change the evaluation landscape across the country. We'd love to hear from you if you're motivated by our mission and eager to contribute to our team and culture

We are dedicated to building a diverse and inclusive workforce. Marker Learning provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as covered veteran in accordance with applicable federal, state, and local laws.

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