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Order Management Specialist

4 months ago

Nashville, Tennessee, United States Philips Full time
Job TitleOrder Management SpecialistJob Description

Job title:

Order Management Specialist

Your role:

  • Ensuring customer purchase orders submitted to Philips are documented and compliant with established business controls, policies, contractual agreements, in a timely manner, per departmental turnaround time requirements.
  • Reviews and processes on the Integrated Client (SAP or Siebel) system, ensuring value alignment properties and transactions are present and appropriate for the purchase order as it pertains to the integrity of the order.
  • Process Purchase Orders (PO) for accuracy and compliance with Philips terms & conditions, policies and contractual agreements.
  • Validating and processing change orders, credit and debits to meet acceptable departmental turnaround times.
  • Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
  • Effectively sets priorities in order to meet commitments and established departmental goals.
  • Ensures established processes are followed and adjusted when more efficient ways of working are brought forth.
  • Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
  • Active participant in LEAN initiatives through completion of Quick and Easy Kaizen initiatives &/or formal continuous improvement programs.
  • Provides support and information cross functionally within the Customer Fulfillment Center, as required/requested.
  • Ensures established processes in compliance with Philips' Quality Standards of business conduct and followed
  • Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals

You're the right fit if:

  • Bachelor' degree and/or equivalent business experience involving general accounting principles
  • Basic understanding of revenue recognition, incoterms, billing of ladings, credit holds, and sales discounts
  • Proficiency with Microsoft Office (intermediate Excel experience, including knowledge of pivot tables and vlookups)
  • Ability to display organizational, analytical, and interpersonal skills; excellent written and verbal communication skills
  • Ability to display flexibility and adaptability to a changing environment
  • Ability to manage and prioritize multiple projects, working with cross-functional teams in a fast-paced environment
  • Hybrid Model, 3 times a week working from the offic

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.

  • You have a High School or Bachelor's degree, or equivalent combination of education and/or experience is preferred
  • You've acquired 1+ years of Customer Service/Supply Chain related business or administration experience is preferred
  • Possess excellent verbal, written communication skills along with the ability to communicate clearly to both internal and external customers
  • Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.
  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Read more about our employee benefits.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.