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Housekeeping Manager
2 months ago
PRIMARY OBJECTIVE OF POSITION:
To provide our guests with the highest standard of cleanliness while maintaining operating expenses within the budget guidelines. Provide leadership within the Housekeeping Department by reinforcing standards.
RESPONSIBILITIES AND JOB DUTIES:
Supervise the cleaning of all Hotel guest rooms, public areas and designated back of the house areas.Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
Develop, implement, and maintain an ongoing general cleaning program.
Supervise and administer all outside cleaning contracts.
Knowledge and ability to schedule all Housekeeping Department employees.
Weekly payroll administration.
Develop, implement, and maintain effective guest relation programs.
Effectively handle and respond to guest relations programs.
Manage to control payroll and expenses in Housekeeping to maximize profit.
Perform quality audits and take corrective actions when necessary.
Assists Director of Housekeeping in the preparation of daily and weekly payroll.
Work within annual, monthly and forecasted budgets for housekeeping.
Maintenance and logging of all Lost & Found items throughout the hotel with follow up to guests when necessary.
Ensure staff adheres to Hotel Policies and Procedures take corrective action when necessary.
Maintain communication with staff, colleagues and other departments to provide effective information and feedback.
Hold monthly department meetings and communicate department goals and objectives.
EDUCATION REQUIRED:
Any combination of education, training and experience that provides the required knowledge, skills and abilities to perform the position.
EXPERIENCE REQUIRED:
At least two years related work experience required. Must have experience directly supervising employees.
EOE, Including Disability/Veterans
Source: Hospitality Online
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