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Housekeeping Operations Manager
2 months ago
Job Overview
As a key member of the management team, you will assist in overseeing the housekeeping operations and personnel on a daily basis, ensuring that guest accommodations, communal areas, and staff facilities are impeccably maintained.
Key Responsibilities
In this role, you will direct and collaborate with your team to effectively implement all housekeeping functions. Your focus will be on enhancing guest and employee satisfaction while adhering to the financial plan. You will be responsible for evaluating your areas of oversight and developing strategies for improvement.
Candidate Profile
Education and Experience
- High school diploma or GED; 2 years of experience in housekeeping or a related field. OR
- A 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; no prior work experience necessary.
Core Responsibilities
Managing Housekeeping Operations and Budgets
- Assess staffing levels to meet guest service, operational requirements, and financial targets.
- Compile a list of rooms requiring immediate cleaning and prepare work assignments based on anticipated check-outs.
- Conduct inventory checks to ensure sufficient supplies are available.
- Oversee a thorough inspection program for all guest rooms and public areas.
- Understand how departmental operations impact overall financial goals and manage to meet or exceed budgetary expectations.
- Ensure all staff are equipped with the necessary supplies, tools, and uniforms.
- Communicate areas needing attention to the team and follow up for clarity.
- Supervise daily housekeeping operations and ensure compliance with all relevant policies and procedures.
- Engage in departmental meetings and consistently convey departmental objectives to achieve desired outcomes.
Human Resources Activities
- Utilize available training resources to onboard new room attendants and provide ongoing training as needed.
- Foster open, collaborative relationships with team members and encourage similar interactions among staff.
- Schedule staff according to business needs and monitor attendance.
- Clarify expectations and performance parameters for employees.
- Administer property policies consistently and fairly, ensuring disciplinary actions are documented according to guidelines.
- Observe employee service behaviors and provide constructive feedback.
- Encourage employee recognition across all shifts.
- Solicit employee feedback, maintain an open-door policy, and review satisfaction results to address concerns.
- Participate in the progressive discipline process for employees.
- Review employee satisfaction metrics.
- Assist in the recruitment and selection of team members with suitable skills.
Ensuring Exceptional Customer Service
- Set a positive standard for guest relations.
- Contribute to the development and execution of corrective action plans aimed at enhancing guest satisfaction.
- Empower staff to deliver outstanding customer service.
- Highlight guest satisfaction in all departmental meetings and prioritize continuous improvement.
- Address and resolve guest issues and complaints effectively.
- Aim to enhance service performance consistently.
Compensation and Benefits
The salary range for this position is $76,000 to $92,000 annually. Marriott offers a comprehensive benefits package including health care, a 401(k) plan with company match, employee stock purchase options, paid time off, life insurance, and various wellness benefits.
Company Commitment
Marriott International is an equal opportunity employer, dedicated to building a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis.
About the Team
St. Regis Hotels & Resorts is dedicated to providing luxurious experiences at over 50 prestigious locations worldwide, with a focus on exceptional service and sophistication.
