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Housekeeping Director

2 months ago

Chicago, Illinois, United States Wyndham Hotels & Resorts Full time

Job Summary

This position is responsible for providing leadership and direction for all housekeeping and laundry activities of the hotel; ensuring the highest level of cleanliness for both the guest rooms and public areas; and maintaining guest satisfaction.

Key Responsibilities

  • Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards
  • Inspect guest rooms, public areas, & heart of the house for cleanliness to La Quinta standards
  • Train, motivate, coach, counsel, & discipline according to La Quinta standards
  • Maintain a regularly scheduled cleaning program as detailed in the Housekeeping Calendar
  • Prepare weekly schedule for the housekeeping department based on the business forecast
  • Follow La Quinta labor guidelines and maintain MPR within standard
  • Maintain supply and linen inventories
  • Balance and clear room status nightly; compare the P.M. housekeeping report with the hotel PMS and resolve any discrepancies
  • Report room repairs or unsafe conditions to Manager and Maintenance
  • Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner
  • Report and track lost and found articles
  • Actively participate in hotels Manager On Duty program
  • Follow company policies and procedures (i.e., OSHA, BBP regulations and other state and local regulations)
  • Apply all safety and security policies consistently
  • Participate in the hiring and evaluation process
  • Be able to work a flexible schedule
  • Perform other duties as assigned by supervisor or management
  • Obtain any locally required certifications

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our Company Culture

We believe guests deserve great experiences, and our robust portfolio, distinguished by our leading economy and midscale brands, delivers just that. We are committed to providing exceptional service and creating memorable experiences for our guests.