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Sea Logistics Operational Care Team Leader

3 months ago

Detroit, Michigan, United States Kuehne Nagel Full time
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit is looking for a new Sea Logistics Operational Care Team Leader to join our Sea Logistics team. Your Role Reporting to the Sea Logistics Operational Care Manager, Revenue Care. you will supervise and coordinate a team of Operations Specialists within the Operational Care Center (OCC). They are the expert in operational processes and drive a team in order to
provide first-class services according to the global and regional Sea Freight standards. The Operations Team Lead ensures that the team follows the procedures for the activities and services in scope and is adhering to agreed Key Performance Indicators. Your Responsibilities
  • Develop and support a team in order to assure committed quality of operations services.
  • Provide assignments/task list to team members.
  • Act as a first point of contact when responding to escalations and support emails.
  • Investigate loss file reporting.
  • Maintain surplus tasks for any team member(s) as needed.
  • Actively communicate with team members on group and individual level with aim to build positive team
    atmosphere, motivation and results (e.g. team meetings, 1:1 discussions).
  • Maintain consistent communication with branch team members daily.
  • Assure that team executes tasks with expected level of productivity & performance and evaluate
    employees' performance and growth together with Operations Supervisor & Manager and trigger
    actions for improvement and development if needed.
  • Understand and support team with any systematic issues that have been established and documented.
  • Contribute to, as well as drive continuous improvement initiatives of the current team and Operational Care Center overall.
  • Regular alignment with Operations Management on proper KPI/productivity reporting and other reports
    applicable.
  • Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous
    Goods) programs.
Your Skills and Experiences
  • Ability to delegate and coordinate team workload
  • Strong knowledge of sea freight transportation
  • 1 Year of experience at the Operational Care Center
  • Education/Experience – Minimum High School Degree/Diploma
  • Travel – 20% domestic
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter's job code]