Seasonal Client Advisor

1 month ago

Livermore, United States Moncler spa Full time

Seasonal Client Advisor - Livermore Outlet

OUR STORES

Engaging directly with clients through every channel and touch point, involving them, understanding their expectations – even when unspoken – and creating unique and distinctive experiences in its stores, are the cornerstones of the relationship that the Moncler strives to develop with its community to never stop surprising it. The Seasonal Client Advisor, with a strong presence and natural elegance, will guide clients through Moncler’s values and heritage, gaining a strong understanding of the client and his/her needs, by building a long-lasting relationship. RESPONSIBILITIES: Engage with customers during all interaction in accordance with the Moncler selling and service standards Support the achieving & exceeding of sales goals, Average Dollar Sales (ADS), Units per Transactions (UPT), and Data Capture Follow company policies, procedures and use visual guidelines to maintain visual standards Follow-up with customers with after-sales services including tailoring and repairs Accurately process all transactions efficiently and Assist in inventory preparation and execution Work with all team members to maintain a professional and productive environment Professionally interacts with all levels of Management and Corporate partners Build customer loyalty through active client development in adherence to company initiatives (Retail Excellence, Operational Efficiency, Clienteling/CRM program) QUALIFICATIONS: Interest in retail or previous experience in the luxury retail sector and a proven track record of successful sales generation Excellent interpersonal skills required to ensure clear, effective communication with all management and staff Ability to read and analyze sales reports and operate company technology Willing to work in and promote a team-oriented environment; strong attention to detail Possess strong attention to detail Proficient computer knowledge (MS Word, Excel and Outlook) Multi-lingual (Spanish, Mandarin or Cantonese speaking a plus) For individuals assigned and/or hired to work in California, Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $16 per hour to $19 per hour.

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