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Executive Receptionist

3 months ago

New York, New York, United States JPMorganChase Full time

Job Description
In the spirit of demonstrating genuine hospitality and following the firm's belief of doing "first-class business in a first-class way," everything we do in the Executive Gallery revolves around supporting our executives and their assistants. With a heavy focus on privacy and providing exceptional service, we ensure that all client needs are met with utmost attention to detail.
As a Executive Receptionist within the Executive Gallery Team , you will complete daily responsibilities with limited supervision. It is crucial that these individuals are able to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional, friendly demeanor with both employees and visitors to the floor. As part of a small, effective team, we need someone who can learn quickly while proactively seeking out additional responsibilities. Ownership of one's work is essential as new tasks arise rapidly and often. Following up on key details is one of the fundamental elements of the role and is paramount to our daily operations overall. We are often presented with new challenges and are thus looking for someone who can confidently adapt and respond in a timely and effective manner.
Job Responsibilities

  • Performs all Executive Receptionists assigned functions, executing an ideal Executive Gallery culture to internal and external clients
  • Register, greet and welcome all visitors
  • Reserve and manage conference rooms; set up and break down
  • Ensure adequate office supplies and maintenance of the floor including pantry areas and lounges
  • Manage hotel desks
  • Support admins as they work remotely including answering internal/external calls
  • Deliver and promote relevant communications as needed
  • Manage Guest relations, problem solving and team member relations
  • Provide quality and genuine service by responding to stakeholders and team members promptly, efficiently, and courteously. Follow up and follow through.
  • Responding to clients and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback
  • Flexibility to work early mornings or late evenings as needed

Required Qualifications,capablitiles and skills

  • Handles all executives, clients and stakeholders interactions with the highest level of hospitality and professionalism
  • Self-starter, ability to work in a fast-paced team environment with limited supervision
  • An excellent and trusted business partner. Works well with cross-functional teams to reach a common goal and get the job done
  • Willing and able to learn the business and fully understand how and why tasks satisfy business needs
  • Strong interpersonal, written, and oral communication skills
  • Strong organizational and time management skills
  • Ability to work independently as well as part of the team to ensure that the needs of the group are always met and that adequate coverage is provided
  • Tasks, whether routine or urgent, are completed successfully and in a timely manner
  • Excellent multi-tasking skills, with the ability to handle stressful situations in a calm and professional manner
  • Due to the nature of the role, only firm approved headsets should be worn during Zoom meetings only
  • Troubleshooting and ability to execute using keen problem solving techniques
  • Maintain confidentiality pertaining to business matters

Preferred Qualifications,capablitiles and skills

  • Minimum 2 years' experience in high-end reception, concierge or hospitality services
  • Excellent interpersonal and communication skills
  • Dedication and desire to provide best in class customer service, with a friendly and outgoing demeanor
  • Skills include familiarity with widely-used software packages e.g. Word, Excel, and PowerPoint

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.