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Assistant General Manager

2 months ago

Chicago, Illinois, United States Puttery Full time

Job Summary

Puttery is seeking a highly skilled and experienced Assistant General Manager to lead and execute all aspects of our operation, including hospitality services, food and beverage, training, facilities, and golf operations. This individual will report directly to the General Manager and work in tandem to reinforce Puttery's operational and cultural standards.

Key Responsibilities

  • Work with and support the General Manager; assume GM responsibilities in their absence
  • Coach and develop a large and diverse team through clear written and verbal communication
  • Manage all facets of the operation, including regular financial reporting
  • Establish and uphold Puttery standards and expectations
  • Oversee Puttery's defined processes around inventory and reporting responsibilities
  • Oversee labor and spending for the entire facility, within Puttery guidelines
  • Plan and develop a profitable operation through proper cost and inventory control
  • Oversee, document, and report complete inventories of Puttery assets on a regular basis
  • Implement controls and procedures to eliminate loss of product and labor efficiency
  • Track all spending and ensure it is accounted for and in accordance with Puttery policies
  • Develop the team by establishing profitability goals and rewarding positive behavior
  • Recruit and hire the best of the best with a 'get it right the first time' mindset
  • Set and hold expectations of accountability with the management team, upholding brand standards
  • Ensure execution of training programs at the highest level to equip our Puttery team to perform their job functions successfully and deliver our Core Values every day
  • Create a work environment that promotes staff retention levels above the industry average
  • Assure staffing levels meet business needs, while taking into account team member well-being
  • Lead and influence through effective motivation, celebrations, and accountability
  • Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at Puttery

Sales and Guest Services

  • Facilitate sales through proactively planning and executing marketing plans and incremental sales programs in collaboration with the Director of Sales
  • Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations
  • Draft, communicate, track, and hold departments accountable for individual goals
  • Conduct departmental performance incentive programs to deliver on incremental sales
  • Create an on-brand Puttery guest experience through superior operations
  • Exceed guest satisfaction goals through superior product quality and execution
  • Seek out guest feedback and use for management and hourly team development
  • Maintain a safe and secure facility for all Puttery guests

Requirements

  • 5+ years of experience managing a large team in a high-volume entertainment or food and beverage environment
  • Able to understand and interpret product sales mix, efficiency reports, product pars, labor reports, yearly budgets, and other corporate reports to develop action plans based on quantifiable data; proficiency in MS Office software
  • Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
  • Work days, nights, weekends, and holidays as required
  • Operate in a fast-paced environment with constant distractions
  • Move about our facility and stand for long periods of time; our work is both indoors and outdoors year-round
  • Lift and carry over 50 pounds regularly
  • Be a Puttery brand ambassador, championing our mission and values
  • Achieve budgeted financial results in areas of responsibility
  • Act as a mentor and lead by strong example
  • Establish positive relationships through clear verbal and written communication
  • Maintain a professional image, both internally and externally
  • Uphold a high level of personal accountability and decision-making skill