We have other current jobs related to this field that you can find below

  • Customer Support Specialist

    6 days ago

    Austin, Texas, United States Marquee Event Group Full time

    Welcome to Marquee Event Rentals - Your Partner in Event Planning SuccessExciting opportunity as a Customer Support SpecialistJob OverviewAre you dedicated to delivering outstanding service to clients in the event management sector? Marquee Event Rentals, recognized for its exceptional team and extensive inventory, is on the lookout for a Customer Support...

  • Customer Support Specialist

    17 hours ago

    Austin, Texas, United States Marquee Event Group Full time

    Welcome to Marquee Event Rentals - Your Partner in Event Planning SuccessExciting opportunity as a Customer Support SpecialistPosition OverviewAre you dedicated to delivering outstanding service to clients in the event management sector? Marquee Event Rentals, recognized for its exceptional team and extensive inventory, is in search of a Customer Support...

  • Customer Support Specialist

    14 hours ago

    Austin, Texas, United States Marquee Event Group Full time

    Welcome to Marquee Event Rentals - Your Partner in Event Planning SuccessExciting opportunity as a Customer Support Specialist at our Austin locationJob OverviewAre you enthusiastic about delivering outstanding service to clients in the event management sector? Marquee Event Rentals, recognized for its exceptional team and extensive inventory, is in search...

  • Customer Support Specialist

    22 hours ago

    Austin, Texas, United States Signal Crew Comms Full time

    Job OverviewCompany Background:At Signal Crew Comms, we are committed to providing outstanding customer interactions and support. Our extensive experience in the industry allows us to enhance your customer service experience effectively.Position:Customer Support SpecialistLocation:RemoteEmployment Type:Full-TimeDepartment:Customer SupportRole Summary:We are...

  • Customer Support Specialist

    16 hours ago

    Austin, Texas, United States Inkspirenize Full time

    Position: Customer Support SpecialistLocation: RemoteDepartment: Customer CareReports to: Customer Care ManagerEmployment Type: Full-timeJob Summary:As a Customer Support Specialist at Inkspirenize, you will serve as the initial point of contact for our clients. Your role will involve managing a significant volume of incoming and outgoing communications,...

  • Customer Support Specialist

    22 hours ago

    Austin, Texas, United States Signal Crew Comms Full time

    Job OverviewCompany Background: At Signal Crew Comms, we are committed to enhancing customer interactions and providing top-notch service.With extensive experience in the field and a focus on innovation, we serve as a vital component in our clients' success.Position:Customer Support SpecialistLocation: Remote Employment Type: Full-Time Department: Customer...

  • Customer Support Specialist

    22 hours ago

    Austin, Texas, United States Signal Crew Comms Full time

    Job OverviewCompany Background:At Signal Crew Comms, we are committed to providing outstanding service and support to our clients. Our expertise in the industry allows us to create meaningful connections and enhance customer satisfaction.Position:Customer Support SpecialistLocation:RemoteEmployment Type:Full-TimeDepartment:Customer ServiceRole Summary:We are...

  • Customer Support Specialist

    6 days ago

    Austin, Texas, United States BCForward Full time

    Job DescriptionBCforward is actively searching for a dedicated Customer Support Specialist to join our team.Position: Customer Support SpecialistLocation: RemoteContract Duration: 4 MonthsKey Responsibilities:Must be available for flexible scheduling within standard business hours.This position entails providing impartial support to Medicaid Providers...

  • Customer Support Specialist

    6 days ago

    Austin, Texas, United States Greater Texas Credit Union Full time

    Why Join Us as a Customer Support Specialist:Flexible work environment with hybrid options.Comprehensive training and continuous coaching to develop valuable skills for your career growth.Be part of a dynamic organization where your contributions positively impact members, colleagues, and the community.Community Engagement: Enjoy 16 hours of paid volunteer...

  • Portuguese Customer Support Specialist

    6 days ago

    Austin, Texas, United States GLG Full time

    Portuguese Customer Support SpecialistExperience Level: JuniorAs a Customer Support Specialist, you will play a crucial role in providing outstanding assistance to GLG's Network Members, which includes a diverse group of approximately 1,000,000 former executives, scholars, scientists, and other esteemed professionals. This position demands a proactive...

  • Gaming Customer Support Specialist

    1 day ago

    Austin, Texas, United States Staffmark Full time

    Are you passionate about gaming and skilled in resolving issues? If you excel in dynamic settings and are committed to delivering outstanding customer service, Staffmark has an exciting opportunity for you. We are collaborating with a prominent provider of gaming solutions, dedicated to enhancing the experiences of gamers globally. We are on the lookout for...

  • Customer Support Specialist II

    6 days ago

    Austin, Texas, United States National Western Full time

    Category Administration OverviewPosition Summary In a dynamic work environment, the Customer Support Specialist II addresses inquiries from policyholders and agents with a focus on service excellence. Key Responsibilities • Input updates such as beneficiary modifications, address changes, and form requests into the database • Manage policy details,...

  • Customer Support Specialist

    6 days ago

    Austin, Texas, United States Huckberry Full time

    Job OverviewHuckberry is in search of a Customer Support Specialist who excels in delivering assistance through various communication channels, including email, phone, and live chat. Ideal candidates will possess empathy, emotional intelligence, and a genuine enthusiasm for assisting customers. A passion for Huckberry products and outdoor gear is highly...

  • Bilingual Customer Support Specialist

    1 day ago

    Austin, Texas, United States Visamiddleeast Full time

    Bilingual Customer Support SpecialistCompany OverviewAbout Visa:As a leader in digital payment solutions, Visa's mission is to connect the globe through the most innovative, reliable, and secure payment network, empowering individuals, businesses, and economies to prosper. Our advanced global processing network, VisaNet, ensures secure transactions...

  • Bilingual Customer Support Specialist

    6 days ago

    Austin, Texas, United States United Heritage Credit Union Full time

    Customer Service Specialist at United Heritage Credit UnionLocation: This role offers a hybrid work arrangement, with remote work on select days and in-person responsibilities at our headquarters on others.Schedule: Candidates should have flexible availability for an 8-hour shift during standard business hours, with potential weekend shifts to accommodate...

  • Bilingual Customer Support Specialist

    6 days ago

    Austin, Texas, United States United Heritage Credit Union Full time

    Customer Service Specialist at United Heritage Credit UnionLocation: This role offers a hybrid work model, allowing remote work on select days and in-person collaboration at our headquarters on others.Schedule: We offer flexible scheduling options for an 8-hour shift during business hours, with occasional Saturday shifts to accommodate contact center...

  • Customer Support Specialist

    6 days ago

    Austin, Texas, United States BCForward Full time

    Job OverviewPosition: Customer Support SpecialistWorksite: RemoteDuration: Temporary (with potential for extension)Working Hours: Flexibility required for any 8-hour shift within standard business hours. Role Summary:This position offers impartial support to Medicaid Providers addressing inquiries related to eligibility, claims status, and various...

  • Insurance Sales and Customer Support Specialist

    15 hours ago

    Austin, Texas, United States Fong Agency Full time

    Insurance Sales and Customer Support Specialist Position at Fong AgencyAre you an enthusiastic and motivated professional with a strong commitment to customer satisfaction and a growing interest in digital marketing? If this resonates with you, we have an exciting opportunity available in our thriving agency.As an Insurance Sales and Customer Support...

  • Customer Support Specialist

    6 days ago

    Austin, Texas, United States Charles Schwab Full time

    Your OpportunityAs a Customer Support Specialist within our Participant Services division, you will embark on a career path with a firm dedicated to fostering your growth in a collaborative and development-oriented atmosphere. In this capacity, your contributions will significantly influence the lives of our clients; our aim is to provide exceptional service...

  • Customer Support Specialist

    6 days ago

    Austin, Texas, United States Charles Schwab Full time

    Your OpportunityAs a Customer Support Specialist within our Participant Services division, you will embark on a career path with a firm dedicated to fostering your growth in a collaborative and development-oriented atmosphere. In this position, your contributions will significantly influence the lives of clients; our mission is to deliver exceptional service...

Customer Support Specialist

2 months ago

Austin, Texas, United States Epicor Full time

General information

Office (s)

Austin, TX, Austin, TX

Date Published

Thursday, June 27, 2024

Country

United States

Job ID

24413

Function

Global Support

Recruiter

Bun, Mouyheang

Description & Requirements

Technical Application Specialist

Epicor Service CRM provides a SaaS solution for the automotive industry. We have an opening for a full time Customer Support Specialist, who will be responsible for answering customer questions, training customers on products, and resolving customer problems over the phone and through email.

What you will be doing:

  • Answer phones and respond to emails.
  • Identify, research, and resolve customer questions and problems.
  • Monitor problems to closure and follow up with customer.
  • Update customer websites and communications.
  • Assist with organization of marketing and promotion options for clients.
  • Train customers on tools and inform them about service options.
  • Log all activities using the appropriate software.

What you will likely bring:

  • Excellent verbal and written communication skills.
  • Ability to resolve customer problems meeting key metrics.
  • Independent, highly organized, and detailed oriented with positive attitude.
  • Effective multi-tasking skills in fast-paced environment.
  • Must be a team player.
  • Excellent time management.
  • Demonstrated skills with Microsoft Word and Excel.

What could set you apart:

  • Basic graphic skills using Photoshop.
  • Experience with Service Now.
  • Fluent in French.

The Global Support Team

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We'd love to have you join us.

About Epicor

At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.

We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.